5 Key Reasons to Integrate Your ERP With Your B2B eCommerce Platform

5 Key Reasons to Integrate Your ERP With Your B2B eCommerce Platform

Integrate ERP

Regardless of your business’ market niche, software integration is inevitably one of the major drivers of efficiency. This is why for many companies, including those in the eCommerce space, Enterprise Resource Planning (ERP) software suites have quickly become a standard tool for managing a business.

However, many existing ERP solutions function separately from some of the most common eCommerce systems, leaving the purchasing process outside of an otherwise tightly integrated network of software.

This article takes a look at five key reasons why it may be worth the financial investment and IT effort to integrate your ERP with your eCommerce platform—but first, we’ll hit the brakes and get into the basics of ERP for the uninitiated.

What Is ERP?

ERP—a shorthand for Business Process Management Software—is a system of fully integrated software for managing most or all aspects of a business. Rather than having many entirely isolated databases, trackers, and tools, a functional ERP seeks to share data across each aspect of a business in real-time. All aspects of a business can utilize an ERP: sales can access data from project planning, marketing can look at sales results immediately, and development can check on manufacturing to target inefficiencies—all from the same interwoven ERP solution.

While this may sound great, many eCommerce platforms are often built in isolation from this internal system, in part because they are customer facing. From a continuity and simplicity standpoint, this is a major missed opportunity. Let’s take a further look at several major reasons why efficiency for any business doing heavy online sales means integrating ERP with eCommerce platforms:

Organizational Readiness

Rolling your eCommerce platform into the fold of your ERP creates a major opportunity for organizational readiness. With eCommerce data available at a glance for all departments, each sales teams can react to changes in customer behavior—fast.

Why get caught flat-footed? Integration between ERP and eCommerce keeps everyone on the same page, even during periods where market circumstances are changing fast.

Full Access to Important eCommerce Data From Anywhere In the World

B2B eCommerce differs from consumer-facing sales in a major way: it requires hands-on attention between your business and prospective clients. These are inevitably niche products and services, that often require ongoing support. So empowering sales representatives and troubleshooting staff with data at all times and places is an incredible tool to leverage. If a customer has an issue that inevitably ends up interwoven with the eCommerce side, having support staff have the answers to their questions straight from their mobile device even while attending to a customer in person is crucial.

Accounting Stays Consistent

Accounting is rarely a one-size-fits-all process, even while working within the same market niche. Fully integrating ERP with eCommerce simplifies the process and gets it much closer to a level of true standardization. Full integration results in fewer mistakes, faster results, and much less time spent on manual data entry.

Simplified Processes

One of the stranger things about doing business in the digital era is how complex all of these systems often are. Before ERP systems became prominent, employees spent massive amounts of time training on multiple software suites, and yet more time dealing with bugs and mistakes between these isolated systems. Integrating your eCommerce platform with your ERP suite cuts down on yet another source of this type of problem. Your business will spend less time on training and more time focusing on some of the more important tasks at hand.

Making Your IT’s Job Easier

Not only does integrating ERP and eCommerce platforms cut down on the various patchwork solutions IT normally has to come up with to connect databases, but it also centralizes security.

IT no longer has to monitor multiple separate systems, instead having firewalls and other security measures in place across the entire integrated system. Less total working hours are required, and a single security pass gives a boost to every aspect of your business.

These points are just the beginning of how integrating eCommerce platforms with ERP can streamline the hard work that props up a top-tier B2B company. Interested in learning more? Don’t hesitate to contact us at InteractOne today.

Strategies for Product Page Optimization

Strategies for Product Page Optimization

Product Page SEO

Optimizing your product pages with well-researched and thoughtful content that speaks to your target customer can have a big impact in terms of visibility and sales. Fortunately, there are a variety of tips and tricks your eCommerce business can employ to make your products stand out in a world of similarity. Begin this process by trying to understand your customer as much as possible, and then try the tips we’ve listed below to effectively optimize product pages.

Do Your Research

Don’t make the mistake of targeting completely generic keywords associated with your products – you’ll be missing out on an abundance of terms that may assist with organic traffic. Instead, research how your customers search for solutions to problems or products that you offer. Start by Googling phrases and don’t hit enter – review what Google suggestions appear in the search box or interview your customer service staff (or customers directly) to better understand their journey in finding your products. Answer the Public is also one of our favorite search insight tools to help generate content ideas for the next steps in optimizing product pages.

Embrace SEO Best Practices

Once you’ve established which phrases customers search for in relation to your products, incorporate them into your product page and surrounding content. Aside from the required product details, all content on the product page, including images and video, should explain how and why that product solves problems and improves the lives of customers. Highlight features and benefits, lifestyle improvements and how-to style content with whatever media your demographic best consumes.

Title Tags and Meta Descriptions  

Typically your page title and meta descriptions are the first messages customers see when your product appears directly within a search results page. Understand that often times customers arrive to your products via different avenues, but fine tuning the messages that customers see will help you stand out from the proverbial meta tag templates that have grown in popularity for the sake of automation. If it’s worth putting on your site, it’s worth doing right.

For more SEO tips and tricks, check out 3 Ways Merchants Can Improve SEO.

Rich Snippets  

Rich Snippets are typically set up within your template and forgotten about, but recently we’ve seen module updates or lack of attention result in broken snippets. Google is also making use of more markup as the search landscape evolves, especially in the travel and food industry in recent months. We recommend auditing your markup every few months to ensure the basic product schema (SKU, title, price) as well as additional snippets, such as reviews and ratings, are identified properly.

Internal Linking

This is more about providing multiple pathways to your products than optimizing the actual product page, but it’s important to note that the more links you include to specific products across your site increases the importance of said products to both customers and search engines. Don’t go crazy, but link to specific products from relevant content within your blog, cross-link between similar or complementary products, highlight popular or new products from your homepage, categories, or custom landing pages. The key here is relevancy – create journeys to your products from multiple touchpoints in an effort to lead customers to the ultimate answer to their questions or problems.

Supporting Content

In addition to the on-page product descriptions and content, more popular or profitable products are worthy of additional content in the form of blog articles, press releases, case studies, testimonials, influencer reviews, or additional how-to and review videos. This shareable content should all link directly back to the product page and, again, target specific answers to questions or problems that the product helps to solve. This kind of supporting content will educate your audience about your products and brand, as well as provide links back to the product page.

Implementing SEO best practices and making sure you have the SEO basics in place will also help you succeed in other marketing initiatives.  If your website is not accessible and your content is not relevant or, if your page doesn’t display well on mobile, you will be penalized. Fortunately, InteractOne is skilled and experienced at SEO implementation for eCommerce. For more details on SEO and how we can help get you going, please contact us today.

Our Partner: Webscale

Our Partner: Webscale

Webscale

InteractOne has been working with Webscale for a little over a year now, and several of our mid-market clients have implemented this Cloud hosting solution with great success.

What They Do

Webscale was born in 2013 after the founder, Jay Smith, analyzed how the cloud could be leveraged by using predictive algorithms to scale out data plane assets, giving eCommerce businesses a right-sized infrastructure when a sudden traffic hit or a busy season was upon them. Webscale is a fully managed cloud hosting platform that presents a wide array of benefits for eCommerce businesses: lower costs, faster website performance, and quick cloud migrations. Beyond that, Webscale seeks to remedy some of the common issues that can come with other hosting options.

Firstly, a common hosting problem that eCommerce companies deal with is security. Security issues can wreak havoc in the eCommerce industry and unfortunately, attacks can be incredibly hard to recover from. Security varies from business to business, but web security for an eCommerce business requires a focus on user access management, certification and compliance, and, most importantly, application specific rulesets that can block known exploits through patching and other strategies. Webscale is one of the only multi-cloud SaaS solutions that can offer true 360-degree web application security through securing transactions from the browser, to the Webscale data plane, and deep into the application infrastructure. This includes monitoring and analysis through machine learning, detection, mitigation, and ongoing protection.

Additionally, speed is a major concern when eCommerce merchants are weighing hosting options. Slow storefronts can be detrimental –  according to Google, 53% of mobile users abandon sites that take over 3 seconds to load. Webscale alleviates slow performance with true autoscaling technologies.  Their algorithm is able to auto-detect spikes in traffic and add cloud resources on the fly, thus keeping the site from any noticeable slowing down.  Also, Webscale is constantly monitoring and improving all facets of the web application, from better caching to CDNs to refactoring web pages, in order to accelerate load times.

Lastly, Cloud migration and hosting can seem daunting. According to Gartner, by 2019, more than 30% of new software investments will shift from cloud-first to cloud-only. Cloud hosting offers some serious advantages for eCommerce businesses, including its scalability, reliability, and option to right-size based on the business’ needs. But, with a lack of expertise about the cloud from your current provider, this migration can seem impossible. That’s where Webscale comes in. Webscale was born in the cloud and makes the migration of your storefront fast and simple. Their automated platform handles day-to-day tasks, but they also have a 24-hour support team that is available to assist if issues arise.

As Magento professional solution partners, InteractOne sees the benefits of Webscale’s smooth pairing with Magento Cloud Hosting. While Magento deployments have traditionally been in private data centers, Webscale enables eCommerce vendors to seamlessly migrate their Magento deployments to take advantage of the benefits of the public cloud. Webscale understands the requirements across minor and major Magento versions (1.x to 2.x), and also supports Magento Community and Magento Enterprise editions.

If you want to read more about InteractOne’s various partners, check out our partners page or read our blogs on ShipperHQ and Dotdigital.

3 Ways Merchants can Improve SEO for eCommerce

3 Ways Merchants can Improve SEO for eCommerce

Organic rankings in search engine results pages (SERPs) can make or break any website but is particularly important for eCommerce merchants. eCommerce websites rely heavily on the ability to attract, convert, and retain customers organically. In order to attract new customers and stay competitive, merchants need to utilize search engine optimization (SEO) best practices to stay on page one for major search terms.

In fact, according to Marketing Land, websites that rank on page one of Google achieve an average click-through rate (CTR) of 71%. In addition, research shows that sites ranking on pages two and three of Google experience an average CTR of around 6%. Notably, where businesses rank within the first page matters also. Businesses who rank in the first spot on Google receive more than twice as many clicks as the second spot. Further, the first spot receives about six times more clicks than the fifth spot!

Unfortunately, there isn’t a specific checklist on what the search engines look for in top ranking pages. However, Google has said that in addition to relying on their RankBrain technology, content and links are the other major factors. With this information and what we already know as Magento developers, we’ve put together three ways merchants can improve SEO for eCommerce. They are: content optimization, on-site optimization, and content promotion.

1. Content Optimization

With our experience in eCommerce, there are several areas we’ve optimized for clients and have seen positive results:

Homepage: Focus on creating a simple design and navigation that requires a minimal amount of clicks to get to product pages. In addition, utilize keywords for the home page based on relevancy, search volume, and ranking difficulty.

Friendly Company Pages: Customers research companies in some industries to a greater degree than others, but it’s important to communicate your basic company information, culture and core values. Don’t overlook the importance of the About Us and Contact pages. They can help forge a connection with your customers.

Product Pages: Page errors, duplicate content, redirects, missing tags, and other issues negatively affect SEO. Use a utility tool to crawl links, images, CSS, script, and apps to detect errors. In addition, utilize product titles that are similar to how customers refer to your products within your industry.

Metadata: Often the first information customers see on Google, title tags and meta descriptions should capture the attention of users, and entice them to visit your site. In addition, meta descriptions should be specific for each page on your site and never the same as another. Well-written title tags and meta descriptions will boost the chances of getting more clicks and conversions.

Product descriptions: Cutting and pasting the manufacturer’s description can show up as duplicate content and hurt SEO rankings. Write unique product descriptions that not only entice users but helps them to make a decision to buy. Ensure you are using accurate product data and descriptions to show customers you know the products well and would serve as a reputable resource for education and support.

Category Pages: Catalog pages are often the most popular landing pages on eCommerce sites, so it’s a great area for potential content. In addition to the general category descriptions, use these pages for recommended products, new products, and any input or insights your company can add into an otherwise boring category page.

Blogs: For some merchants, a blog is an ideal way to add content and improve their SEO strategy. There are ways of integrating a blog into the Magento platform. Blog posts create a unique opportunity to solve specific queries and reduce conversion-friction for a category or product. With the right keyword research and execution, blog posts will boost conversions.

2. On-site Optimization

In addition to creating great content, there are a lot of ways to improve search engine rankings by making some on-site updates. We will focus on two such areas here: technical SEO and user experience. Technical SEO is making sure your website is crawlable with no errors or duplicate content. This basic to SEO. User experience, or conversion rate optimization, is improving the shopping experience customers have on your site. Is the site navigation easy to use? Does the site load quickly? Are the images loading properly? Does the page display well on mobile devices? Can users get to the information they need without scrolling very far? These questions help determine a quality score and once improved can improve SEO rankings.

Schema Markup: In contrast to metadata, microdata tells search engines what the data actually means, not just what it says. Schema markup defines the different elements that make up a web page or products on your site, such as product name, price, availability, image and different types of descriptions. Identifying the different elements of a page helps search engines populate SERPs with more relevant information based on the intent of the search.

Resolve Site Crawl Issues: There are plenty of tools available that will crawl websites and find errors. Once the crawl is complete, pay close attention to issues related to broken links, navigation, and server errors. Any issues preventing your site from being crawled or triggering errors can cause frustration for users and search engines alike.

URL Optimization and Redirects: Put your primary keyword in the URL. This is another way that helps customers and SERPs know what’s on the pages. If you’re building a new website, avoid any platform that puts database IDs in front of the search engine friendly piece of the URL.

Image Optimization: Add compelling images and videos, and tag them with relevant metadata so they’ll rank high in image searches. Don’t forget to check that they load properly across all devices.

Page load speed: Slow page loading not only drives away potential customers, but it also hurts SEO. Optimize page loading times by compressing product images, implementing lazy loading, and cleaning up coding issues. We always recommend utilizing a cache technology, CDN and optimizing JS/CSS files to keep your page load times as low as possible.

Mobile Optimization: Do all pages on your website display properly on mobile? Implementing a responsive or mobile-friendly site design is a must!

3. Content Promotion

As noted by Google, internal and external links can have a major impact on rankings. Notably, the more authoritative the link, the better. Here are some ways merchants can build their link game.

Setup Social Channels: Social media channels are a great way to build and share links because they indicate authority and relevance to search engines. Make it easy for customers to find and share your content by adding share and follow Call To Action (CTA) buttons such as Buy Now and Add to Cart across your product pages.

Video: If you have the capacity to develop your own videos, create a company YouTube channel and be sure to link to a relevant page on your site from the video description. Videos keep visitors on your website for longer durations, and increased engagement with a website typically leads to increased conversions.

Business Listing (NAP): Ensure that your business listing including name, address, and phone number (NAP) is accurate. This is particularly relevant for businesses looking to rank high in local listings. Google uses a geo-targeted method when showing local listings so verify that your NAP is correct. Keep your Google MyBusiness information up to date.

PR, Partnerships, Events, Sponsorships: Hosting or partnering to host an industry event, sending products to digital influencers, donating products or time to charitable causes, working with brands you sell online, and PR are all great ways to build authority, recognition and quality links back to your site.

Final Thoughts on How to Improve SEO for eCommerce

Implementing SEO best practices and making sure you have the SEO basics in place will also help you succeed in other marketing initiatives.  If your website is not accessible and your content is not relevant or, if your page doesn’t display well on mobile, you will be penalized. Fortunately, InteractOne is skilled and experienced at SEO implementation for eCommerce. For more details on SEO and how we can help get you going, please contact us today.

April 2019 Orange Report: eCommerce & Digital Marketing Tips

April 2019 Orange Report: eCommerce & Digital Marketing Tips

APRIL 2019 ORANGE REPORT

For this month’s Orange Report, we’re sharing a few of our best and most recent blogs that speak on all things Magento, eCommerce, and Digital Marketing. Like always, we encourage everyone using Magento to make the most of its functionalities by incorporating the very best Magento extensions and news.

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