Meta Descriptions: Small Detail Costing You Big Traffic

Meta Descriptions: Small Detail Costing You Big Traffic

The list of elements on your webstore that ‘need work’ is seemingly endless. It’s easy for minor tasks to not receive priority when managing your firm’s growing eCommerce efforts. Meta descriptions are one of those small tasks that often get forgotten. Although Google has said meta tags are not a ranking factor, they are one of those small on-page SEO tasks you should incorporate into your content marketing strategy to optimize results.

In this blog, we will ​​provide a quick guide about what meta descriptions are, why they are important. how to write them so they stand out in search engine result pages, and other tips to keep in mind when focusing on your site’s meta tags.

So, what is a meta description?

In short, a meta description is the short section of text that appears below a link in the Search Results page or in the preview section when you send a link. The purpose of a meta description is to describe what the page’s content is about, so people looking through a search results page know what to expect before they click. You can either write your own directly in your website’s CMS or search engines will pull content directly from your site to fill it in automatically.  Do you want to leave this sort of customer-facing assignment up to a computer program? It is important to write your own – so you control what visitors see and can ensure the description is an accurate representation of what your site is about.

It is also important to note that meta descriptions are not a direct ranking factor. However, they can influence whether people will click on your webpage and indirectly influence your organic traffic.

Why are meta descriptions so important for your SEO?

Even though there is no direct correlation between meta descriptions and higher rankings on Google, meta descriptions do play a vital part in SEO. Google uses click-through rate (CTR) as a way of working out whether your link is a good result. What this means is the more people that click on your site, Google considers you to be a good result and will – based on your position – move you up the rankings. This is why optimizing your meta description is so important.

How to write a meta description effectively

Simply put, if you don’t put work into your meta descriptions, you may be missing out on quality website traffic, new leads, and customers. So, how can you start writing powerful meta descriptions that drive clicks? Follow the guidelines below:

Aim for the optimal length: ​​The right length doesn’t exist because it depends on the message you want to convey to a specific audience. However, Google generally truncates your meta snippet to 120-160 characters. Therefore, it’s best to keep meta descriptions long enough that they’re sufficiently descriptive, but short and snappy at the same time. Keep in mind that the “optimal” length will vary depending on the situation, and your primary goal should be to provide value and drive clicks.

Use action-oriented copy: If you think about it, a meta description is just like call-to-action copy, it tells the audience exactly what visitors can do if they click. You should start your meta descriptions with action words like “Learn,” “Discover,” or “Grab” and then follow up with specific details about what your potential site visitor will get if they click.

Include keywords: If the search keyword matches a part of the text in the meta description, Google will be more inclined to use it and highlight it in the search results. This will make the link to your site even more inviting. Google sometimes even highlights synonyms. In the example below, both the Academy Awards and Oscars are highlighted. Getting your results emphasized like that makes them stand out even more.

Write compelling copy: Think of your meta description as advertising copy – if your snippet is boring what would motivate someone to click on your link? A page’s meta description should intelligently employ the page’s target keywords, in a natural, non-spammy way that compels the user to click through to the page. Google and other search engines often bold keywords from the user’s query in the description display, which draws the eye of the searcher. Try to match your descriptions to valuable search terms as closely as possible without over-optimizing them.

Avoid quotation marks: When double quotation marks (“…”) are used within meta description HTML markup, Google recognizes them as signals to truncate the description from that point and will automatically cut off the rest of the text from the Search Engine Results Pages (SERP) snippet. To prevent this from happening, your best bet is to remove all non-alphanumeric characters from any of your meta descriptions. On the other hand, if quotation marks are important in your meta description, you can use the HTML entity rather than double quotes to prevent truncation.

Don’t be misleading: If your meta description misleads your audience with content unrelated to what users should expect once they click they’re likely to leave quickly. That’s one sure way to get high bounce rates. Not only that, you might risk losing a viewer’s trust and/or mentally being blacklisted from them ever clicking on your site in the future. Be honest about who you are and what you do.

Below are a few good examples of meta descriptions that incorporate all of the above tips:

Hellofresh: They rank for the search query “recipe box subscription” and take a different strategy by using short, snappy sentences to make it enticing for a user to want to click to learn more.

Mailchimp: When you see this search result for their pricing page, you can see the total package they put together with the compelling meta description and rich snippets. The description is concise but says everything it needs to. Then the rest of the rich snippets show more information on the same topic.

Why are meta descriptions so important for your SEO?

Meta descriptions on their own might seem like a small thing and many businesses might overlook their importance, but they are your chance to create the first impression of your site to visitors. By using our best-practice guide on how to write a great meta description, you will not only improve click-through rates, but also decrease bounce rates to gain even more traffic in the future. 

Spend time to fix your metadata today and begin seeing the results of that effort tomorrow. And if you need help with this or other Search Engine Optimization challenges, let us know, below. We’re digital marketing pros and are here to help.

    Get expert help today!

    An InteractOne Senior Team Member will get back to you within a day.

    Drop Us a Line At:

    Or, if you prefer an old-fashioned phone call:
    Phone (USA): (513) 469-3346

    4665 Cornell Rd. Suite 255
    Cincinnati, OH 45241

    Magento is Now Adobe Commerce – All You Need to Know

    Magento is Now Adobe Commerce – All You Need to Know

    To compete in hyper-competitive, oversaturated markets, companies can’t afford to be complacent. This is true for both mom-and-pop shops and Fortune 500s alike. And while the importance of continuously spurring innovation is universal for all brands, it’s especially critical within the world of Big Tech, an industry where even Goliaths can fall, and fall quickly, should they fail to evolve.

    One of the most important ways that major players embrace this ethos of ceaselessly optimizing their product offering is through mergers and acquisitions. Facebook expanding its reach and impact with the acquisition of Instagram is a great example. Adobe, the multinational software giant, is no exception to this business practice. Nearly three years after acquiring the Magento platform, Adobe is in its final stages of an integration that has been happening behind the scenes for some time now; a unified Adobe Commerce brand that will not only increase their business but yours, as well.

    In this blog post, we will discuss what this rebrand and the latest round of updates means for you, your business, and your webstore.

    What does the Adobe-Magento integration mean?

    ​​Magento has been a key part of the Adobe family for some time, providing the eCommerce element that was missing from its fantastic digital ecosystem.

    Yet this renaming comes at a crucial time in the company’s growth and signifies the direction it is heading now and into the future.

    What does this all mean for customers and merchants?

    The licensed version formerly known as “Magento Commerce Edition” will now be known as “Adobe Commerce”. The “Magento Open Source”, formerly known as “Magento Community Edition”, will keep the Open Source name. The important thing to remember when you’re skimming this site or you’re in the Adobe Portal and you see “Adobe Commerce”, is that it is still the same Magento Commerce Edition you know and love but with a name that reflects its new owner.

    The Adobe Commerce platform will offer the best of both the Adobe and Magento brands: a world-class, open-source B2B and B2C eCommerce platform, plus a java-based content management system capable of crafting personalized digital experiences for customers.

    How will you benefit from the acquisition?

    Adobe Commerce customers should be excited about what the future holds with this rebrand. With these new integrations, there are both immediate and long-term benefits, including:

    Progressive Web Applications (PWA) Studio: this new development will make PWA development ownership faster, cheaper, and easier to launch multiple international sites that require multi-currency and multi-language support. PWA Studio enables merchants to use the same cloud hosting for their back-end and storefront. Consequently, you can create an integrated eCommerce site with increased engagement, conversion rates, and revenue.

    AI-Powered Site Search: This feature offers search-as-you-type results that become smarter over time using Adobe Sensei AI. Analyzing shopper behavior, this search feature will fine-tune results to increase conversions and provide reporting on ‘no result’ searches so that you can optimize for those as well.

    Product Recommendations for B2B: Originally launched as a B2C feature that used consumer data to create personalized suggestions to enhance the user experience and increase sales, Adobe Commerce turns this feature into a tool that can be utilized by B2B businesses. The feature does all this by automatically analyzing shopper behavior, conversion factors, contextual and item popularity across the storefront. The product recommendations engine will soon accommodate different recommendation rules such that you can include different prices depending on varying buyer catalogs. With less manual input, this feature is a valuable asset to monitor campaign performance and boost your ROI. It can also be integrated into your PWA Studio storefront.

    Adobe Sign Integration: Need a signature to finalize transactions? This e-signing software is being integrated directly into Adobe Commerce so that buyers can complete their purchase directly on your website without having to disrupt the transaction flow to sign contracts on another platform, or via email, when completing purchase orders, contracts, service agreements, waivers, warranties, and subscriptions. This seamless integration will simplify the purchase process, reduce drop-offs, and increase sales.

    New Financing Tool: Looking for capital to scale up your business? The new financing solution that comes from a collaboration between Abobe Commerce and Wayflyer, allows you to use funds to boost inventory and/or vamp up your online marketing efforts. This tool will allow you to add inventory during peak online business seasons and invest in interest and demand-generation activities, such as discounted programs. You will also be able to utilize the Wayflyer Analytics tool to provide insights on your digital marketing campaigns and adjust your marketing funds input to maximize profits.

    Bringing it all together

    By bringing in new functions such as Live Search and Adobe Sign to Adobe Commerce, Adobe is continuing to improve the platform and provide solutions for customers every step of their user journey.

    This may seem like a lot, because it is. Adobe Commerce is becoming more sophisticated by the day. What’s your biggest concern about these updates and the health of your webstore? Tell us all about it.

      Get expert help today!

      An InteractOne Senior Team Member will get back to you within a day.

      Drop Us a Line At:

      Or, if you prefer an old-fashioned phone call:
      Phone (USA): (513) 469-3346

      4665 Cornell Rd. Suite 255
      Cincinnati, OH 45241

      Adobe (Magento) Commerce 2.4.4 – More Than Just a Name Change

      Adobe (Magento) Commerce 2.4.4 – More Than Just a Name Change

      Magento’s latest and greatest update is arriving this month. Here’s how this release directly affects you and your brand:

      If this all feels overwhelming, that’s where we come in. Book your consultation with your Magento Certified Partner right now to implement these changes. Spots are filling up.

      Magento Name Change

      You may have already started to notice a little less ‘Magento’ in your life. That’s because Adobe, which purchased Magento back in May of 2018, is changing the name of the licensed version of the platform. Moving forward “Magento Commerce Edition” will now be known as Adobe Commerce. Nothing else about the platform, its services or capabilities, has changed. Just the name. Magento Open Source, also known as Magento Community Edition, will remain the same. But don’t be alarmed or confused when you’re reading this blog or you’re in the Adobe Portal or combing through promotional material when you see “Adobe Commerce”. It’s still the same Magento Enterprise you know and love but with a name that reflects its new owner.

      Release Date Moved

      The most recent and relevant bit of news related to the Adobe Commerce 2.4.4 update is related to its release date. Originally slated for March 8th, Adobe has announced that the pre-release period for Adobe Commerce customers is now scheduled for March 29th with the general availability date for both Adobe Commerce and Adobe Open Source now being pushed to April 12. Adobe credits the delay to additional time needed to develop and test security patches.

      Security Enhancements in Adobe Commerce 2.4.4

      This new version includes three security improvements, platform security enhancements, and three bug fixes. After the release, several of these security patches have been backported to Adobe Commerce 2.4.3-p2 and Adobe Commerce 2.3.7-p3.

      Besides, as of now, there have been no confirmed assaults linked to these concerns. On the other hand, some flaws might be used to steal customer information or take over administrator sessions. Other changes include:

      • The database no longer keeps track of session IDs.
      • Uploads of non-alpha-numeric file extensions have been improved to ensure safer data upload.
      • Support for reCAPTCHA has been added to coupon codes.
      • Swagger is now switched off by default when Adobe Commerce runs in production mode.

      PayPal Enhancements in Adobe Commerce 2.4.4

      Merchants will see a number of PayPal improvements with this update including:

      • Venmo Integration – customers now have a Venmo payment option built into Paypal functionality
      • Pay Later Updates
        • The Customer’s country can now be specified when conducting a consumer survey in their native country. The test was previously confined to testing only for the nation in which the merchant is based. This change only applies in sandbox mode.
        • Customers will now have the option to ‘Pay Later’ based on their geotargeted location. This option is only available to customers, not merchants.
        • The messaging on the Pay Later section of the checkout page will now deliver accurate information about how much and in how many increments consumers will be charged when utilizing the Pay Later option.

      Page Builder Update in Adobe Commerce 2.4.4

      To improve the merchant’s content accessibility, merchants will now be able to add alternative text (alt-text) to Images ( Banner, Slide, Image). GitHub-746

      Accessibility Updates in Adobe Commerce 2.4.4

      This latest update will add more conformance to industry-standard accessibility standards. This includes accessible naming and tagging of screen elements, redesigned icons and buttons as well as enhanced tooltips.

      • The navigational accessibility issues on the Cart and Checkout pages will be resolved. GitHub-34483
      • All relevant form elements on Product Pages can now be read via Screen Readers. 
      • Low vision users will see improvements to the contrast for Image Delete as well as new locations for the Icon buttons throughout the storefront. These are to enhance the readability. 
      • The magnifying glass icon used to perform searches throughout the product interface has a textual alternative and an accessible name.
      • The Tab key is now used to access the rich text editor toolbar.
      • On the Catalog > Product details page, the “This Item Has Weight’ input select will now feature visible labels and an accessible name.

      Cart and Checkout Updates in Adobe Commerce 2.4.4

      Arguably the most important part of the entire eCommerce experience is seeing some updates as well. Let’s see what’s in store for the Cart and Checkout.

      • “Advertised Minimum Price” – this link which lives on the Cart page is now clickable and will open as an information popup. Previously this link was broken and had no effect.
      • Timeout Error – In previous versions after a Session Timeout, Adobe Commerce would display a ‘Payment Error’ message. But now, customers can place orders without errors in deployments with a persistent shopping cart enabled after a session timeout.
      • Assigning a high order value to a customer address attribute degrades checkout page performance.
        • Adobe Commerce will revert the shopping cart product quantity to the previous value if the updated quantity is invalid.

      Product Video Update in Adobe Commerce 2.4.4

      Currently when adding an incomplete video URL (Admin Catalog > Products > Add Video) the Save button would become disabled and no fields would be filled in. Now, if an incomplete URL is added the Save button will be activated and additional fields will be autocompleted.

      Import/Export Updates in in Adobe Commerce 2.4.4

      • Adobe Commerce now converts the timestamp in the export filename to the user’s timezone following a scheduled export. Previously, these values were not converted, and Adobe Commerce displayed the UTC timestamp.
      • When the same CSV file is imported multiple times, Adobe Commerce no longer creates duplicate images in remote storage.

      Recommended Upgrade Paths for 2022 and Beyond

      eCommerce is never truly complete, it’s an evolution, a winding road always laid before you. Your business must remain committed to the journey by introducing the latest functionalities and capabilities to keep your customers engaged and converting. Staying up-to-date not only keeps you in lockstep with your customers but a step ahead of your competitors as well. Upgrading your site to Adobe Commerce 2.4.4 is the next, crucial step. Innovations include:

      • Faster access to innovative features delivered as SaaS services
      • Easier and more cost-effective maintenance and upgrades
      • Continued flexibility and customization to meet unique business needs
      • Significant increases in performance and scalability
      • Better developer experience and tooling
      • Ability to more deeply integrate with other Adobe Experience Cloud applications

      Don’t waste another day. Don’t lose another conversion. Contact a Senior Member of our Development team and get this update moving today.

        Get expert help today!

        An InteractOne Senior Team Member will get back to you within a day.

        Drop Us a Line At:

        Or, if you prefer an old-fashioned phone call:
        Phone (USA): (513) 469-3346

        4665 Cornell Rd. Suite 255
        Cincinnati, OH 45241

        Magento 2.4.3 Release Highlights

        Magento 2.4.3 Release Highlights

        Magento, aka Adobe Commerce, is constantly focused on providing value to its merchants and making sure that each customer enjoys a fast, reliable and secure experience. Their latest update, Magento 2.4.3 is now available.

        Adobe Commerce is not only growing in its offering and abilities but it is also growing in its complexity. The sophistication of the software only amplifies a brand’s need to work with Certified Magento/Adobe Partners.

        That’s InteractOne. In business for over 24 years, we are an Adobe Certified Partner built to code Magneto/Adobe. We are skilled at maintaining and optimizing clients’ Magento/Adobe Commerce online stores.

        Book your consultation with your Magento Certified Partner right now. Spots are filling up.

        Magento 2.4.3 Release Highlights

        Magento 2.4.3 brings with it a slew of performance and security enhancements, including 370 new fixes in the core code and 33 security improvements.

        Security improvements cover the expansion of reCAPTCHA coverage and include the built-in rate limiting.

        Substantial Security Enhancements of Magento 2.4.3: 

        Total, there are 33 security enhancements and fixes in this Magento update. The security fixes are backported to Magento 2.4.2-p2 and Magento 2.3.7-p1 and help close remote code execution (RCE) and cross-site scripting (XSS) vulnerabilities

        Additional enhancements include:

        • New Composer plugin that help to prevent dependency confusion and identifies malicious packages with the same names as the internal packages on the public package repository.
        • Rate limiting is now built-in to Magento APIs. This improvement will help to prevent (DoS) denial-of-service attacks.
        • ReCAPTCHA capabilities have now been extended to more pages.

        Performance enhancements of of Magento 2.4.3: 

        This release now empowers Magento Merchants to be able to exclude a website from the Shared Catalog or Customer Group, which can minimize the number of records for indexing and improve the indexing times. It can also has the capability to decrease indexation time for the Product Price and Catalog Rule indexers.

        Additional enhancements include:

        • Core Composer dependencies and third-party libraries have been upgraded to the latest versions that are compatible with PHP 8.x.
        • The KnockoutJS library has been upgraded to v3.5.1 (the latest version).
        • The deprecated TinyMCE v3 library has been removed.
        • The Magento_Tinymce3Banner module and MFTF tests related to TinyMCE v3.x have been removed from Adobe Commerce.
        • Magento Open Source 2.4.3 has been tested and confirmed to be compatible with Redis 6.0.12. (Magento 2.4.x remains compatible with Redis 5.x.)
        • Laminas library dependencies have been upgraded to PHP 8.x – compatible versions. Some redundant dependencies have been removed from the composer.json file. Magento Open Source 2.4.3 uses Laminas 3.4.0.

        Live Search Update

        Adobe Sensei now powers Live Search. By harnessing the data of AI and machine learning algorithms This update will deliver a more intuitive search experience by analyzing aggregated visitor data.

        B2B Bug Fixes

        Magento 2.4.3 introduces the B2B v1.3.2 which includes new features and multiple bug fixes in the following areas:

        • Company
        • Company Credit
        • Quick Order
        • Negotiable Quote
        • Purchase Orders
        • Requisition Lists
        • Shared Catalog

        Page Builder Update

        Page Builder is now currently available as a bundled extension in Magento Open Source. You will see that Page Builder is now the default content editing tool for Adobe Commerce 2.4.3 and Magento Open Source 2.4.3. It has the ability to replace the WYSIWG editor with any third-party module.

        Page Builder also replaces the TinyMCE editor in the following Admin areas:

        • CMS Block
        • CMS Page
        • Product Description
        • Category Description

        Cloud Managed Service Updates

        This release is making improvements to support Amazon Simple Store Service (AWS S3) and Amazon Aurora cloud managed services. It provides certified support for the following AWS Services:

        AWS ElastiCache
        AWS ElasticSearch
        AWS Managed Queues (Rabbit MQ)

        The Magento 2.4.3 release includes 370 new fixes in the core code and 33 security improvements. It includes the resolution of 290 GitHub issues by the Magento Community members.

        AWS Managed Queues (Rabbit MQ)

        Vendor Developed Extensions

        There are some updates on the features of the following vendor-developed extensions. Please click on each extension to get more updates.

        Amazon Pay
        Braintree
        dotdigital Engagement Cloud
        Klarna
        Vertex Cloud
        Yotpo Product Reviews

          Get expert help today!

          An InteractOne Senior Team Member will get back to you within a day.

          Drop Us a Line At:

          Or, if you prefer an old-fashioned phone call:
          Phone (USA): (513) 469-3346

          4665 Cornell Rd. Suite 255
          Cincinnati, OH 45241

          Clicks to Bricks: Rebirth of Retail in 2022

          Clicks to Bricks: Rebirth of Retail in 2022

          Everything old is new again. That saying is true in fashion, in politics and even in the retail industry. 10 years ago, and even just a few years ago, it was much more affordable and strategically viable to connect with customers online, rather than opening a traditional brick-and-mortar retail location. But with rising digital advertising spends companies are seeing the Customer Acquisition Cost increase and spiral out of control. It’s pricey to acquire new online customers. So pricey that brands are looking to get back into the physical space and it’s a trend that’s already starting to happen. 

          According to Forrester Consulting on behalf of Spotify 32% of brands said they’ll be establishing or expanding their pop-up and retail experiences in 2022. 31% of brands said they’d be expanding their physical retail store footprint this coming year as well. 

          In this blog we’ll break down why brands are returning to retail space, analyze the ‘clicks to bricks’ strategy and see if retail is right for you.

          Clicks to Bricks?

          Clicks to bricks is the strategy of driving online shoppers toward your physical retail space. Simple, no? It’s a sales funnel/user journey that begins online and ends in-store. Brands allow shoppers the option of browsing an online catalog and purchasing or picking-up the item at your retail location. Combining both digital and physical retail gives retailers the best of both worlds while offering customers multiple ways to shop, based on their own preferences. It is estimated that eCommerce takes about 21% of all retail sales, so going retail-only isn’t advisable either. Clicks to Bricks is gaining in popularity because of the flexibility it offers customers and the impact it has on a brand’s bottom line.

          The benefits of a clicks to bricks strategy

          Customer acquisition costs (CAC) are rising, and fast. You’re not the only company in the world trying to grow their digital presence, space and revenue. As more and more businesses enter and expand in the digital space the cost of getting yourself in front of customers only increases. Simply put there are now more businesses vying to fill up and exploit the already-limited digital advertising channels. But as Google is charging more and more for ad space on their platform, retail rent is remaining steady, and in many parts of the country, available at a dramatic discount. (Retail rent can and should be included in your CAC.

          Your online store opens up your customer base to potentially a worldwide audience, but many customers still enjoy and prefer the simple act of visiting a store. This is especially true for clothing and fashion retailers. No matter how flexible and easy a clothing retailer’s digital return policy is, it will never replace the physical act of trying on the clothes yourself, making sure it fits just right or confirming that it does not. Having a local brick and mortar location is still a good thing. According to the Forrester Consulting study, partnering with Shopify, nearly half (47%) of customers said that a local presence was a ‘significant’ or ‘very significant’ influence on which brands they have chosen in the last 12 months.

          Clicks to Bricks Challenges

          Of course there are risks involved with opening and maintaining your brick and mortar location. Let’s take a look at a few:

          Hiring and retaining employees – As if it’s not enough to worry about your retail space, your POS system, your inventory,  maintenance and overhead but you also have to worry about employees. In any brick and mortar location they are going to be the living embodiment of your brand and the first interaction many customers will have with you. Not only do they need to be competent in their jobs and interact well with customers, they also need to actively champion and embody your brand’s values. This is easier said than done even with years of retail experience across multiple franchises. 

          Brand Consistency – For a brand moving from the digital space to a physical retail space you will need to take the digital culture you have built and manifest it into the real world. For any digital brand, customers must feel that your retail space is your digital brand, manifest into reality. That applies to your products, store layout and even your employees. If your website and brand are more on the serious side, then your physical space needs to reflect that in its design and layout. While a more ‘lighthearted’ product or brand can afford to have a more playful and bright retail layout. The most important thing to know is your brand identity. Without that, you can’t begin to manifest correctly in the real world.

          Omnichannel inventory management

          Just a short time ago we dedicated a few blogs to the applications and extensions that are currently available to build and maintain a better Onmichannel system. To learn more about which extensions our expert Development team works with and recommends check out the blog, “How to Integrate Omnichannel Management in Your Magento Site”. While the blog title may be seasonal there are extensions and inventory management tactics that are evergreen in our blog, “Building a successful holiday pop-up shop”.

          Who is doing it right?

          Casper Mattress is an excellent case study for retail success. The mattress store started off as online-only. But, like many products, there is no digital substitute for actually trying it out for yourself and feeling the bed underneath you. You can’t lay on a mattress that’s on your desktop screen. 

          Casper is the go-to case study for direct-to-consumer business owners. 

          “Customers are going to do their own research,” said CEO Philip Krim. “They’re walking into stores to aid their education. Oftentimes those are happening at the same time. People are on their phones reading about products while looking at them on the shelves.”

          While incorporating a physical retail space into their business model, Casper now boasted multiple touchpoints and the capability to engage with customers in their preferred manner, whether that all-online, all- in-person, or some combination. They embraced a strategy that was ‘channel-agnostic’ and embraced the retail portion of their business model. In a relatively short amount of time Casper has now expanded to more than 70 retail stores across the country and experiential retail now plays a huge role in their stores and strategy. 

          Philip says. “We’re just as happy if you buy Casper products through one of our retail partners as we are through our retail-owned and -operated stores, or on our ecommerce store.”

          Bringing it all together

          With customers longing for great retail experiences and a return to normalcy, coupled with the sinking costs of retail leasing and rent, now is the perfect time to get back, or get into the retail space. But there are obstacles in the way. Good thing that we’ve been working with brands for more than 20 years to expand and improve their offerings and capabilities. Message us today and let’s get started.

            Get expert help today!

            An InteractOne Senior Team Member will get back to you within a day.

            Drop Us a Line At:

            Or, if you prefer an old-fashioned phone call:
            Phone (USA): (513) 469-3346

            4665 Cornell Rd. Suite 255
            Cincinnati, OH 45241

            Subscription Sales Strategy: Flexible, Scalable & Required

            Subscription Sales Strategy: Flexible, Scalable & Required

            There have been many changes to the eCommerce landscape over the last 20 months. Purchasing habits that were once rare and occasional just a short time ago are now considered routine. Prosper Insights and Analytics released a survey that showed that nearly half of all adult respondents reported that new shopping behaviors were becoming “recurring habits”. The portion of the market that has benefited the most from this shift are eCommerce merchant Subscription offers. The Subscriptions market for physical goods has grown 90% since the start of 2020. It’s not like Subscription services are a ‘new’ thing, they have always been a growth tool. But new market pressures, an emphasis on customer retention and technological advancements have made the Subscription model and service not only more functional but desirable for both merchants and customers. In this blog we’ll dive a little deeper into the Subscription model, why now is the time to implement this shopping tool, what customers expect and how to deliver on those expectations  on a regular and consistent basis.

            There’s no time like the present

            Simply put, millions of Americans go online to purchase their everyday needs and your site’s user experience needs to be as frictionless and personalized as possible so you can provide your share of needed products. For years now, customers have shown a willingness to purchase digital subscription products. Think Netflix, Spotify and even Patreon.. This boom in subscription digital products has now begun to bleed into physical goods. Whether due to the pandemic, the shifting needs of consumers, technological advances or some combination of the three, customers now want the products they rely on, delivered on a repeat basis without the need to ‘checkout’ each time. If you don’t already offer any sort of subscription service it’s only a matter of time before it becomes crucial, and odds are your competitors are already experimenting, if not already completely committed to Subscription services sales.

            Subscriptions unlock long term growth

            Targeting and acquiring customers has and always will be a struggle. It’s hard enough as it is but Apple’s recent changes to their Privacy agreement has made it even more difficult to identify and capture prospective customers. Brands everywhere are taking a second look at their customer engagement strategy. Brands of all sizes face the same challenge: they are spending tons and tons of advertising dollars attempting to get customers to discover and love their product but not being able to convert that first purchase into a second or third. It’s a bit of a leaky bucket and a lost opportunity, as there is a chance there to retain that customer and encourage additional sales. Offering a Subscription service can patch that hole in the bucket and launch a long-term relationship with your customers. For any eCommerce brand that wants to get serious about driving incremental LTV and growth, subscriptions (whether it be subscribe & save, membership, pure-play subscriptions) are probably the most effective way to maximize their investment into customers to date.

            What trends are we seeing from shoppers?

            The modern customer expects brands to know them on a personal level, while not being ‘too close’. You need to be able to personalize their customer journey while not encroaching on their privacy. It’s a very fine line to walk and starts with understanding how customers want to shop. A Subscription service allows your customers to dictate the terms of agreement (price, timing of delivery, quantity) which is extremely empowering from their perspective and infinitely valuable to your brand. By purchasing a subscription service your customers are telling you exactly what they want from you, how many they want and when they want it. This arrangement not only pays financial dividends to you immediately but it also provides you with vital information you can use to better plan for future products, product launches, offers, demand planning and inventory management. 

            Even if your brand does not identify as a ‘Subscription’ business and it’s not something you have ever offered before, subscriptions are an engagement lever that is now more widely available due to improved technology, as you are now seeing physical-goods subscriptions being offered in every industry and vertical. From clothing to beauty products, to pet care and food, subscription services are now becoming the standard. 

            Subscription services offer long term revenue streams, establish long term customer relationships, establish and open channel of communication and give you the ability to better understand customer needs and order patterns.

            How should your brand think about subscriptions?

            We want to debunk the myth that Subscriptions for physical goods aren’t just for “box” businesses. With the advent of new extensions and tools, Subscription services can now be added to any brand’s business model. Whether you are new to Subscriptions, rapidly expanding or Subscription-based only there are a world of options open to you. It’s important to remember that Subscriptions shouldn’t be a gargantuan task, requiring new customer support or dev team members. It’s another tool in your tool kit that, if set up and maintained properly, can provide you with a steady stream of income and amazing insights.

            Bringing it all together

            While technology has made it easier to build and fulfill a Subscription service that will appeal to a wide range of users, it’s still no walk-in-the-park to long term financial success and stability. It is of utmost importance to build a Subscription model that fits your products and margins. And, perhaps most importantly, have the structures in place to fulfill these recurring orders. Good news is, we’re experts in this field. Contact a member of our team today and let’s figure out a plan that works for you.

              Get expert help today!

              An InteractOne Senior Team Member will get back to you within a day.

              Drop Us a Line At:

              Or, if you prefer an old-fashioned phone call:
              Phone (USA): (513) 469-3346

              4665 Cornell Rd. Suite 255
              Cincinnati, OH 45241

              Holiday Topics to Avoid When Talking to eCommerce Pros

              Holiday Topics to Avoid When Talking to eCommerce Pros

              The holiday season is in full-swing, meaning it’s only a matter of time before you have a big get-together. Whether your get-together is work related or just for family there are a handful of topics everyone knows to steer clear of; politics and religion. But, there are some more topics you may want to avoid, especially if you have any eCommerce-related guests sipping your eggnog. 

              Topics to avoid during the holidays if you’re talking to an eCommerce site developer

              Dinner will be late: If there will be a delay in the meal please do everything you can do to keep from bringing it to your Developer’s attention. Developers live in a world of constant delays and inputs, often coming from unexpected stakeholders. Reassure the Developer that everything is under control and offer them another drink, perhaps something with Red Bull in it. 

              Topics to avoid during the holidays if you’re talking to an email marketing manager

              SPAM – There are many people that incorporate SPAM into their holiday meals and appetizers. If you are one of those people then please just don’t bring up SPAM to the email marketing manager in your life. It’s just too much of a sore spot.

              Topics to avoid during the holidays if you’re talking to a CEO

              “May I be excused from the table?”. The CEO in your life just can’t handle another walk-out. The CEO at your party just had their lead developer quit without giving notice this last Friday and they have three proposals out that haven’t even gotten a reply, not even to confirm receipt!  With all of that on their plate  they definitely don’t need to hear you proclaim that you’re done early too! Now sit down and finish your mashed potatoes.

              Topics to avoid during the holidays if you’re talking to an eCommerce manager

              SALES!!  – Black Friday, Cyber Monday, Hanukkah, Christmas Eve, End of Year, and New Years  – the eComm manager in your life has already had their entire life revolve around ‘sales’ for weeks now. This person has been responsible for coding more coupons into databases and emails than you can imagine. Every day of December is a new opportunity to screw something up and cost the company countless revenue. At any moment the party could be over for your eCommerce manager as they have to return and take care of some customer service. Please avoid this topic at all costs.

              Topics to avoid during the holidays if you’re talking to a copywriter

              Grace – The Copywriter in your life lives and dies by their word. But just because they’re great with words doesn’t mean they want to give a speech today. Saying ‘Grace’ really isn’t that much different from client facing work; you have to string together some buzzwords and empty platitudes to play to a room full of people you’re forced to care about.

              … On second thought, considering how much writers love words and especially their own words, the Copywriter in your life may want nothing more than to be the center of attention and say Grace. Please confirm with your Copywriter before proceeding.

              Topics to avoid during the holidays if you’re talking to a content creator

              Posting to Social Media – Content creators spend all day everyday taking shots, writing copy and posting to social media. With that in mind please give them 1 day off and ask someone else to take and post the family/company photo.

              Facebook misinformation – The content creators in your life don’t control the social media algorithm. They can’t ‘fix the country’ or ‘save democracy’. Enjoy your pie and leave them alone. They just don’t want to hear it.

              Topics to avoid during the holidays if you’re talking to a salesperson

              Robocalls – this topic hits a little too close to home.

              Topics to avoid during the holidays if you’re talking to a Designer

              Family/Company photos – If you used the wrong lens, filter or camera the Designer in your life will know. If you arranged everyone in the wrong order for the photo the Designer in your life will most certainly notice your poor positioning and will probably have to fix it in Post.

                Get expert help today!

                An InteractOne Senior Team Member will get back to you within a day.

                Drop Us a Line At:

                Or, if you prefer an old-fashioned phone call:
                Phone (USA): (513) 469-3346

                4665 Cornell Rd. Suite 255
                Cincinnati, OH 45241

                Evoke Emotion & Encourage Sales with your Color Palette

                Evoke Emotion & Encourage Sales with your Color Palette

                Setting up an eCommerce website for your business or personal brand is an exciting step. Not only are you making an investment in the future success of your company, but you’re also making a statement by creating a public space for your brand. Once your eCommerce website is up and active, it will be the place where people go to learn more about your business,  and form an opinion about your brand.  Guests will be influenced consciously and subconsciously based on the color scheme you incorporate into the site’s overall design. And this visual influence will ultimately play a role in deciding if they want to spend money on your products or services. 

                That is why it is so important to create a color scheme that matches not only your brand but evokes the desired emotion you want your visitors to feel when they are engaged with your brand. 

                In this blog post, we’ll go into why you should care about website color schemes, what they can say about you and your brand, how to pick the right color palette for your website, and tools that can help get you started.

                What exactly is a website color scheme?

                It is simply a collection of all the colors you use on your brand’s website. This includes every design element — such as the text, backgrounds, images, shapes — no matter how big or small. If it’s on your webpage, it’s part of your website color scheme. (If you have corporate brand guidelines, these choices will be driven by that document. If not, this is an opportunity to develop one.)

                However, a color scheme is more than just the colors displayed on a webpage. It’s also the different weights that you assign to each color. For example, if you’re using bright red on your website, you’ll need to decide how big of a presence you want that shade of red to have in the overall look of your website.

                Why is your color scheme so important?

                Before we dive into the process of how to select the right color scheme for your site, it is important to understand why your color scheme matters so much. 

                Choosing the right colors for the design of your website is crucial for your online success because they gain a reaction from your targeted audience. Colors can be  used  to stir your visitor’s emotions, to peak their interest – a simple color can become synonymous with a brand and choosing the correct color scheme can  increase brand recognition and extend beyond your website.  

                Think about your favorite brands — what colors do they conjure up in your mind’s eye? For instance, do you think of blue when you think of Tiffany’s? Red when you think of Target? Yellow when you think of McDonald’s? If you answered yes, and happen to go to any of those brands’ websites, you’ll likely see those colors prominently featured. You have the same opportunity with your website design – to make a similar impression on your customers with the colors you choose. 

                When deciding on how to make that impact, your color scheme is the first place you should start. Remember to be mindful of color psychology and the effect color can have on the emotions of your site visitors. While it’s not a requirement to follow the “rules” of color psychology, it can help you focus on the message and feeling you want your site to convey.

                Here’s a quick overview of color psychology, and what different colors might convey:

                • Red: A bold color that evokes strong emotion. With its intensity, it creates a sense of urgency. For example, Target. 
                • Orange: Cheerful and confident, orange conveys the idea of enthusiasm. However, it can come off as the color of caution as well. For example, Amazon. 
                • Yellow: Like orange, yellow provides a cheerful feeling. It represents optimism and is usually attention-grabbing. One thing to consider, however, is that some shades can strain the eye. For example, McDonald’s.
                • Green: Represents growth and nature. It signifies health, serenity, and tranquility. It is associated with wealth. For example, Starbucks. 
                • Blue: This color is associated with water, and provides a feeling of calmness and serenity. Blue creates a sense of security and trust and is often used for corporations. For example, Facebook.
                • Purple: The color of wealth and success. It’s a powerful color, but also represents creativity. For example, FedEx.
                • Brown: Friendly, earthy, and commonly represents the outdoors. For example, UPS.
                • Black: A color with a sophisticated feeling. It’s often what we think of with “sleek” brands because of its exclusivity and mystery. For example, Nike.
                • Gray: Provides a feeling of security, reliability, and intelligence. For example, Lexus.
                • White: Provides a clean or neutral feeling. It’s a key color because it adds breathing room and what is referred to as “white space.” For example, Adidas.

                If you already have a logo or brand colors ask yourself, do they evoke the emotion you want from your customers? If not, it may be time for a redesign to focus on  colors that test well with your audience and connect with your industry.

                .

                How to choose the right color scheme for your website:

                A little research in color theory and color psychology can go a long way in helping you choose the right color palette for your website. Everyone wants to get their site up and running as soon as possible, but there are a few things you should consider before you hit Publish that you should know:

                Who Is Your Target Audience: Before you decide on website color schemes, you should do some research into which colors are most popular among the people you’re trying to connect with. For example, if your target audience is men over 50, you’re probably going to choose sleek blue and gray tones over bright pinks and yellows.

                Which Colors Are Your Competitors Using: Certain industries tend to gravitate towards specific colors. For example, wellness brands tend to use a lot of neutral, earthy tones, and children’s brands typically use pastels or bright, playful colors (imagine a child’s brand that relies heavily on blacks and grays). Yes, you want to stand out from your competitors, but you don’t want your color choices to confuse or alienate your target audience so look into different variations of similar colors to ensure you stand out.

                Do your research: The colors you use in your web design will affect how people perceive your brand, whether they realize it or not. As we discussed above, your first step in choosing your website color palette should be researching color theory and color psychology to learn how different colors are related to different emotions.

                Keep up with industry trends: Having a better understanding of color trends gives you great insight into what’s emerging in the marketplace, helping you create a website that is new & progressive. Note: Change for the sake of change isn’t always a good thing. Too much change to keep up with the times can confuse your customers so be sure to continuously test what is working and what is not. 

                Ensure you have balance: Think about the color harmonies, usually when deciding on a color palette you’ll begin with the dominant color as it will hold the most weight on your website. For instance, Target’s dominant color is red. From there, work your way back to lighter colors to compliment your dominant color. Use the below balance tool as a reference once you are ready to get started. 

                The easiest way to select color combinations for your site is by using the color wheel and applying the principles of analogous, complementary, monochromatic, and triad color harmonies.

                As you select your colors, remember that the types listed above aren’t definitive rules. They are meant to give you a general idea of the overall feel you want your site to have, but they’re by no means the only ways to create a palette that works for your brand. In addition, be careful about using too many colors as they risk competing against one another and causing eye fatigue or overwhelming your customers. How do you get around this? Introduce new experimental colors in small quantities to reduce risk.

                Where to find color inspiration for your website:

                Inspiration is everywhere, it can be found in the outdoors, by studying different design fields, watching your  competitors , and by staying informed with web/ branding trends. To help you on your color journey here are some of the trusted, easy-to-use resources we recommend: 

                Pantone: Pantone is the design industry leader when it comes to choosing the right colors and provides the latest in color trends across all forms of marketing and graphic arts industries. Pantone is a physical color index and the perfect tool for any designer or business crafting products that are printed. 

                Pinterest: Pinterest holds an impressive amount of color palettes created by designers and creatives all around the globe. Simply search by color, season, or theme for instant color inspiration.

                From bright Pantone swatches to colorful idea boards, dedicated color websites and blogs can be a great way to experience unique color combinations you might not have thought to try otherwise. Try the below free sites for instant color palette inspiration.

                Paletton: This color palette generator is great because it has several different modes, such as a color-blind simulation. It’s also useful for seeing how different visitors will view your color scheme, which is especially helpful if you can’t do a lot of in-person user testing on the site.

                Coolors: This handy tool is great for testing different colors next to each other. Featuring a drag-and-drop interface, it allows you to not only customize your color palette but move things around to see what looks best or clashes next to another color. 

                Canva’s color wheel: This colorful tool by the Canva team is a great resource for picking out a new palette and for learning even more about the color theory we referenced earlier. It’ll help you discover different combinations based on those theories, so you know your decision is backed by art and science.

                BrandColors: BrandColors shows you how leading brands use color to differentiate their businesses, tell their brand stories and let their customers know what they stand for. You can scroll alphabetically through a list of corporations, nonprofits, and startups, or search by brand name.

                If you already have images, logos, or branding that your website colors have to match consider using sites like Color Hunter, Adobe Color, Paletton, or Hex Color Scheme.

                Test out the final product

                When you’re finished choosing your colors and designing your website, you’ll need to test it out to see how it will look when it goes live. Think about it: you test your CTAs, headlines, and other website elements. Why should color be any different? A website behavior analysis tool like Crazy Egg offers the perfect opportunity to figure out how your audience responds to your current color palette and can help you make better-informed decisions on the overall design and palette of your website. For example, you are creating a website for a sports team who normally gravitate towards bolder, darker colors, but you decide to choose the colors pink and blue and you find out during the testing phase that your audience doesn’t like it or doesn’t react how you want them to. Without testing, you would not have known this feedback and wouldn’t have had the opportunity to change it.

                Bringing it all together

                When it comes to running a website or a business (or both!), it’s always a good idea to look for ways to simplify basic processes. After all, the less time you spend on basic tasks, the more time you’ll have to spend on processes and decisions that have a bigger impact on your success.  And when you have an established color scheme, you make basic design choices much easier, both for yourself and for your designers and developers. Are you ready to incorporate the right color palette onto your website to evoke the right emotions with your customers and need expert help?

                  Get expert help today!

                  An InteractOne Senior Team Member will get back to you within a day.

                  Drop Us a Line At:

                  Or, if you prefer an old-fashioned phone call:
                  Phone (USA): (513) 469-3346

                  4665 Cornell Rd. Suite 255
                  Cincinnati, OH 45241

                  Supply Chain Strain – Solutions for your Business 🚚🚢 🎁

                  Supply Chain Strain – Solutions for your Business 🚚🚢 🎁

                  We all remember the early days of the pandemic when toilet paper was the scarce commodity, but now the world seems like it is running out of everything from computer chips to ketchup. To make matters worse, an unprecedented labor shortage has left business owners bracing for a holiday season in which demand is likely to overwhelm resources.

                  Unfortunately, it’s clear that the supply chain disruption plaguing the American economy is not a short-term crisis. While you can’t fix the broken supply chain, you’ll need to steer your business through this crisis and be able to explain delays to your customers when necessary. To do so, it’s important to understand what’s behind any and all supply chain disruptions.

                  In this blog, we will highlight some of these disruptions and help you be better prepared to keep your business thriving – sometimes without a fair warning.

                  What is supply chain management?

                  The supply chain is the journey products take from where they’re mined, grown, or otherwise made all the way to their eventual destinations in the hands of consumers.

                  Supply chains are made up of so-called “nodes” and “links.” Nodes are stops a material or product makes along the way, like at a factory, port, warehouse, or retail store. A link, on the other hand, is the time material or product spends in transit between nodes—usually on a cargo ship, train, freight aircraft, or semi-truck. If all of that seemed confusing to you then this video might help.

                  Supply chain disruption root causes:

                  Shortages for a number of goods have been a hallmark of the pandemic-induced recession and recovery; which is why it is so important, as a business, to understand what is driving these issues and if there is a way for you to fix them. As we look at the causes of supply chain disruptions, we find some intertwined factors leading to the disruptions and delays your company and customers might be experiencing:

                  • The pandemic: The pandemic is the overarching reason for supply chain disruptions. Outbreaks and lockdowns limited productivity in factories and the transportation of goods around the world. At the same time, consumer demand for certain products has increased dramatically as many people have more disposable income and spend more time at home.
                  • Just-in-time (JIT) manufacturing: The JIT manufacturing model serves to meet demand instead of creating a surplus before an item is needed. While it can lead to cost savings and reduced waste, the practice also means manufacturers don’t keep extra supplies on hand. As a result, the delay of a single component can stall an entire production line—such as when, earlier this year, Ford had lots filled with nearly complete trucks awaiting semiconductors.
                  • Lack of shipping containers: Increased demand and a limited supply have led to a shipping container shortage and a big jump in associated costs. Partially, this is because PPE supplies were shipped to parts of the world that don’t have many exports, and the containers were left there, sitting empty. The Independent Commodity Intelligence Services reports that it cost $20,000 to ship a 40-foot container from Asia to the U.S. in September 2021, up from $4,500 the previous year.
                  • Staffing shortages: According to the U.S. Department of Labor, 4.3 million Americans quit their jobs in August 2021 and an additional 4.4 million quit in September. If you’re a small business owner, you’ve likely felt the strain yourself—workers are not easy to come by or retain. Notably, there’s been a multi-year shortage of truck drivers in the U.S. Though there’s a massive push underway to recruit truck drivers, people can’t learn to drive 18 wheelers overnight. The same goes for operating a crane, especially when shipping containers are stacked high and accessing the right one means playing a high-stakes game of Jenga. Major ports like the Port of Los Angeles and the Port of Long Beach will soon be operating 24/7, but that won’t help unclog the traffic jam if the truck driver shortage persists.
                  • Overwhelmed docks: Increased activity and worker shortages are also leading to delays at U.S. ports. According to NPR, 52 cargo ships were waiting off the coast of Los Angeles one day in late October. Off the Port of Savannah, The New York Times reported that cargo ships were anchored up to 17 miles off the coast, waiting at times more than 9 days for their turn to dock and unload their shipping containers. While some of these ports are setting records for volume coming in,  it may still take weeks (instead of days) for containers to be picked up by a truck—which only adds to delivery delays and a shortage of available shipping containers

                  Plan ahead for a brighter future

                  In some dire or unexpected scenarios, operations may come to a halt, but even in these instances, preparation can make all the difference in how quickly a business can repair supply chain issues. Below are some tactics you can start implementing as early as today:

                  Create a supply chain emergency plan: Just as it is wise to have a go-bag at home in case of emergency, a family plan in case of fire, and a winter supplies bag in the car for icy situations, it is equally wise to maintain an up-to-date supply chain emergency plan. This can include an emergency budget for use in the face of disruptions alongside plans around how to move goods around, maintain supplies, and continue operations in the face of different types of supply chain problems. 

                  Build up inventory, when possible: If your business relies heavily on certain inventory to continue operations, consider stockpiling essential supplies so that your business could weather disruption that endures for several months. 

                  Conduct a supply chain vulnerability audit: Risk analysis is a good way to spot weak links in a supply chain and it is something businesses should engage in seriously and regularly. Armed with information, finding replacements becomes a more straightforward task in terms of priority. 

                  Identify backup suppliers: This is not always a viable option given where your products are coming from and what they are, but are there other suppliers that could provide the products needed to continue business if a go-to supplier is not able to fulfill supply needs. One important factor to consider when seeking out backup suppliers is their geographic location. For example, if your original supplier is hit with a natural disaster or similar issue, having suppliers who are further away from the event site can help guarantee continued supply.

                  Diversify supply base: As mentioned above, diversification of suppliers helps mitigate risk just as a diversified investment portfolio does. Geographic diversification is critical, but another important factor to consider is further up the supply chain. Even if three of your suppliers are in different areas, they may share a supplier amongst them which could leave all three in the wake of disruption. Diversify in as many areas as possible and begin to build relationships with these suppliers well ahead of potential disruptions. 

                  Looking at the bigger picture and not focusing solely on short-term issues, such as meeting the upcoming holiday season demand will help your business in the long run.

                  Bringing it all together

                  Although you can prepare on some level, there’s no true silver bullet solution for the supply chain woes. The only thing that fixes this is time. While you might be waiting for the supply chain disruptions to unsnarl and catch up, the name of the game will be survival. This will be especially true during the holiday season when big box stores are likely to have much more inventory than small businesses.  And it means that you will need to get creative, sourcing products and goods locally as often as possible and finding ways to repurpose existing inventory. Customers who care about shopping locally will make every effort to support mom and pop, but it will be vital for small business owners to communicate clearly with their customer base, explaining delays and offering frequent updates.

                  Need help giving your business every available opportunity to see optimal growth by getting ahead of some of these disruptions as much as you can? Contact one of our experts today.

                  Simple steps today. Better customer relationships tomorrow.

                  Simple steps today. Better customer relationships tomorrow.

                  Imagine if you could read the minds of your customers. You’d know exactly what they need to hear or see to make every sale. Theoretically, you could tailor your advertising to their specific needs and your conversions would go through the roof. But when you consider some of your best customers, how do you define them?  For most eCommerce businesses it’s safe to assume that the best customers are the ones who not only champion your brand but who have the highest level of purchases.

                  In this blog, we will highlight some strategies to incorporate to give your customers something extra to not only set them up for long-term engagement with your brand but long-term sales and value to your overall business.

                  Build your brand by building your customer base

                  Once you’ve identified who your customers are, you can begin to intentionally build emotional relationships with them. These relationships go beyond simply making a purchase and have the power to supercharge the valuable interactions they already have with your brand.

                  Go above and beyond with customer service

                  To survive in this cut-throat eCommerce environment you have to think out of the box. And, at times, it can be as simple as reflecting on the customer experience you provide.

                  It’s a big, crowded marketplace out there, full of consumers that want different things at different times via different channels and they all expect access to businesses all the time whether on social media or their website. If you don’t have a direct way for customers to get in contact with you when they need it most, you can’t compete with other companies nor give your customers exactly what they want. For instance, when a client has an issue with your business or an issue with a shipment, they need you to sort it out fast and if you are not available to help them out, you will frustrate the customer or perhaps generate a negative review that is visible to other customers. How do you solve this issue quickly?  A dedicated customer service phone number for your business or a live chat system. Having either or both of these options allows your loyal customers to contact you when they need to do as long as they have a good experience and quick resolution.

                  Research shows that customers who receive a competent and knowledgeable service are more likely to remember their experience. Even 73% of shoppers say they remain loyal to them because of friendly customer service.

                  Therefore, it is important to empower your front-line agents so they have the ability to resolve customer issues with ease. With each transfer, subsequent call or email, customers lose patience with your business, resulting in a loss of goodwill. Being consistent with solving customer problems and making yourself available the first customers reach out is a sure-fire way to avoid issues down the line.

                  Give them something extra

                  Though we live in a seemingly anonymous culture — where ‘self-service’ is so prevalent — customers increasingly want a personalized experience when it matters most. Remember; everyone likes being recognized, and your customers are no exception. Below are some ways to help your customers feel like you know them on a personal level. 

                  Personalization is powerful: To prevent “analysis paralysis” caused by the countless options available to your consumers at their fingertips, you should consider implementing personalized solutions and experiences for your customers, such as knowing their name or purchase history to make future buying recommendations. Not only is it important to know your customers’ names when reaching out to them, but it is also important to recognize them on a continual basis to keep the relationship going. For instance, you can offer them a free gift during their birthday month or anniversary.  

                  Set up a referral program: There are a number of ways you can turn a shopper into a loyal customer.  Throughout the buyer’s journey, you have the opportunity to engage with them one-on-one in a number of different ways, including post-purchase emails and social media.  The most effective way, though, is definitely a rewards program. A rewards program will help you to attract new customers and motivate existing ones to shop with you more often.

                  Offering either of these options are the types of interactions that will encourage repeat purchase behavior and keep your customers happy.

                  Tell a story with your brand to connect with customers on a personal level

                  Storytelling has the incredible ability to connect with your customers on a deeper, emotional level; which figures and stats fall short of doing. And, in the world of marketing, brand storytelling can have a massive impact on your company and the following you receive. 

                  Getting your story right, however, is going to depend to a large extent on the type of business you run. So much of how you tell your story depends on who your customer is and the message you have to sell them. Do they want to be told the story visually such as through a YouTube video? Or do they prefer written content, punchy infographics, or quirky animations? 

                  Take this YouTube example from Chipotle Mexican Grill – who we think got it right and then some. Although they are a fast food restaurant, their brand story is all about grasping an emotional connection to their customers and creating a bond that might be hard to break after watching, by sharing the captivating history of their reason for being.

                  Like the above example, there are certain ingredients that you should have in place if you want to deliver on expectations to your clientele when it comes to your brand story. These include:

                  • Knowledge of your audience: The more you know, the more you can tailor your individual messages.
                  • Be authentic: Millennials and Generation Z are pretty keyed in to recognize blatant selling and filtering what is useful to them and what isn’t.
                  • Create a positioning statement: Once you know who your target audience is you can decide what words and images will resonate with them to help build this out.
                  • Be consistent: You need to tell the same story wherever you are. If you start diverging from it, you risk confusing your customer’s emotions or dampening expectations of your brand.

                  When you stay consistent with your story on who you are and what you represent, you gain the competitive advantage to last longer, grow faster, and drive more revenue. Take note though, that as the times change, so can your story, but be sure you always keep your roots in the ground.

                  Listen to customer feedback

                  Listening may seem to be a passive process, but it also leads to active improvements for your business. Listening to customers may be a great way for you to gather enough business-important information. After all, the best business decisions are based on data and not guesses. And customer testimonials are one of the best ways to gather business-specific data that lets you understand how your customers really feel about the product or service you deliver.

                  Testimonials your customers leave are key content elements because they are unbiased comments that prompt visitors to buy. They help establish credibility and gain trust with your prospects. However, just publishing your customers’ testimonials on your website is not enough to attract more customers. To convert more leads on your website when it comes to testimonials:

                  • Make them eye-catching by adding an image
                  • Record an in-store video with a customer
                  • Tell the truth
                  • Use your customer personas
                  • Show testimonials everywhere

                  It is key to use this feedback to guide your business and marketing decisions. By measuring customer satisfaction, you can determine whether you meet, fall short of, or surpass your customer expectations.

                  Bringing it all together

                  Knowing what your customers need and want is a competitive advantage and it can determine the customer’s choice of purchasing your services over others. Are you ready to focus on putting your customers first? Connect with one of our experts today to discuss your needs!

                  Get in Touch

                  Connect with one of our experts today to discuss your eCommerce needs!

                  Contact Us