Chassis Codes 101: Integral Spec for Automotive Aftermarket

Chassis Codes 101: Integral Spec for Automotive Aftermarket

The organizational structure of your product catalog is the backbone of your eCommerce store. After all, it’s pretty difficult to sell products if your customers can’t search for and/or find them. What that means for your store is that you need to categorize your product listings in every relevant way possible to ensure that your shoppers don’t come up empty-handed when they’re browsing for a component.

Every competent aftermarket automotive shop has that functionality built in with products categorized by vehicle year, make, and model. However, one very important (and potentially lucrative) spec is missing from most automotive product listings: the chassis codes of compatible vehicles. In this guide we’ll break down the need for Chassis Codes and how to incorporate them into your automotive aftermarket website.

What Are Chassis Codes?

Essentially, a chassis code is like a meta description of a vehicle. It designates what chassis a car is built upon, which is often shared across numerous models and makes. For example, the LX chassis platform owned by Chrysler was used by the Chrysler 300, Dodge Magnum, and Dodge Charger produced from 2005 to 2010 – two brands and three models built for five years, but only a single chassis code.

If you want a more in-depth crash course on chassis codes, Speedhunters has a great write-up including a lot of the most common models that car enthusiasts will be shopping for by chassis. And Active Auto shows a great example of Chassis Codes. 

Why Do Customers Shop By Chassis Code?

The main reason customers search for aftermarket parts by chassis code is simply that it’s easier. Instead of repeatedly typing in the year, make, model, and trim of their vehicles – keywords which often aren’t even featured on product listings – shoppers simply type a two- to four-digit chassis number.

Another reason shoppers turn to chassis codes is that product listings often don’t include every model of compatible vehicle. In many cases that would be impossible – some components would have to feature sprawling lists of dozens of models to include every compatible year and trim level.

On the other hand, a single chassis code keyword can give shoppers all of that same compatibility information without having to scroll through endless lists.

How to Incorporate Chassis Codes into Your Web Store

Here’s where things can get a bit tricky. Most likely, all of the meta data for the products featured on your store is scraped from supplier databases. That means you’ll have to wade into the back end of your website to automatically update your listings and include chassis codes Magento or BigCommerce product attributes are useful when mapping chassis codes and vehicle qualifiers to products because you can set specific attributes to display on the product pages, be searchable in the site search and filterable from category pages. However, that’s just the first step – you still need to create content to help rank for those searched chassis terms and show customers you’re relevant and reputable in the industry. 

Luckily, there’s an easy way to take advantage of this marketing solution with some hands-on content:

1.  Identify a number of vehicles and compatible chassis codes that you want to target with your marketing.

2. Create a separate page or blog post dedicated to each chassis code.

3. Make the pages SEO-friendly and include a relevant H1 title. For example, “A List of Upgrades Compatible with the Chrysler LX Platform”.

4. Write some brief, keyword-rich content that is relevant to the chassis code. Mention vehicle years, makes, models, and trim levels that fall under the chassis code to make your content even more searchable.

5. Include a list of compatible components that you sell arranged by category. You don’t have to include every part you offer, but be sure to highlight your best sellers and highest margin products.

A. Mapping chassis codes to products can make this a breeze, and automate lists as you update product data.

6. Share those pages via social media, email them to target segments of customers you know have those vehicles and try distributing those links to suppliers or enthusiasts to link back to your site now that you’ve created a valuable reference resource.

7.  Repeat the process for every chassis code you want to target.

Conclusion

When you’re finished, you’ll have a repository of relevant, SEO-friendly pages for shoppers to land on for years to come whenever they type their vehicle chassis codes into Google. That should help you scoop up a ton of new customers even without making back-end changes to your product categories and databases.

Of course, if you do want to go all-out and optimize your product listings to increase sales volume and user experience – or if you merely need help creating quality chassis code content and marketing it properly – Interact One has your back.

April 2021 Automotive Aftermarket Orange Report

April 2021 Automotive Aftermarket Orange Report

April 2021 ORANGE REPORT

The April 20201 Orange Report features our best & most recent blogs and guides on Magento, Big Commerce, eCommerce, and Digital Marketing.

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Everything you need to know about eCommerce, digital marketing, and Magento.

Open Source eCommerce: Weighing the Pros & Cons

In Part 2 of our Saas & Open Source series we examine Open Source Platforms and how they are unique built to power your eCommerce business.

UPDATED: Image Search Engine Optimization 101 for the Automotive Aftermarket

Unique, quality images are integral to your automotive web store. But how to get your images in front of the eyes of potential customers when your competitors doing the same thing?

Slipping Sales: Six Steps to Fix your Cart and Reduce Abandonment

First, identify why customers are abandoning their carts in the first place. Start by analyzing your web store’s checkout process…

top-magento-extensions-of-2020-interactone-shipperhq

A Primer for a Successful Digital Marketing Campaign

Dropshipping is an order fulfillment method that uses a third-party supplier to ship goods sold by a retailer, avoiding the costs associated with a warehouse and a brick-and-mortar storefront. But how does it work on Shopify and Big Commerce?

Slipping Sales: Six Steps to Fix your Cart and Reduce Abandonment

Slipping Sales: Six Steps to Fix your Cart and Reduce Abandonment

All eCommerce websites suffer from cart abandonment (when customers leave a website before completing their purchase), but no market segment suffers as much as apparel and accessories eCommerce sites. Online clothing & accessories sellers find their carts abandoned at an average rate of 40%—more than the rate of home, tech, and the fitness industry combined. 

We covered how to master the art of the cart abandonment email in a previous blog, but it’s important to identify why customers are abandoning their carts in the first place. Start by analyzing your web store’s checkout process, and ask shoppers why they abandoned their cart via a survey. You should also look closely at your social media comments and online reviews for valuable feedback.

There are a number of things you can do to get your customers to complete their transactions the first time they visit your web store. In this blog, you’ll learn how to minimize cart abandonment on your fashion eCommerce website and increase sales.

Don’t Have Too Many Steps to Checkout

In a study by Statista, 21% of shoppers abandoned their carts because the process took too long. With that in mind, one of your first orders of business should be ensuring your checkout process is quick and easy. One-step checkout is standard these days, and unless your web store is members only, you should always allow guest checkout. Use address auto-suggest and auto-completion to make it faster and easier for customers to input their details. Your forms should have large fields to ensure they’re mobile-friendly and specify the input format so that the proper keyboard appears on mobile when users tap into a field. More than half of shoppers make purchases using mobile devices, so it’s crucial that your web store is mobile-friendly.

Minimize Surprise Costs

Fifty-six percent of consumers surveyed by Statista abandoned their carts due to extra costs such as shipping or taxes, so it’s important to do whatever you can to avoid surprising your customers with fees later in the checkout process. Be transparent about costs and make it clear whether shipping or taxes are included in the price on the product page. If you offer free shipping, this should be communicated on all pages of your website. If you don’t offer free shipping, consider adding a shipping calculator before checkout, to allow shoppers to estimate costs early on. If you sell internationally, you should also make a note early in the checkout process that the customer may be liable for import duties and taxes. You could link to your FAQ page to provide further information about that, if appropriate.

Be Unpredictable With Your Deals

Cart abandonment is such a big concern that most online retailers now send discounts via email afterwards, to try and win back the customer. But savvy shoppers have become so accustomed to getting these deals that they’ll often deliberately delay their purchase in order to wait for the discount to be sent to them. Be mindful of not offering your deals too soon, or too often. Switch up the timing and value of your cart abandonment email offers so that you don’t do yourself a disservice.

Make Your Return Policy Clear

Online shopping is now the norm, but it can still feel risky to many. “Will it fit me?” “Will I like the fabric or color?” “What if it’s not what I’m expecting?” These are just some of the questions that come into shoppers’ heads. Give them peace of mind through your return policy. Communicate it clearly and often on your web store, and if you can, offer free returns. Whatever your return policy is, make sure it’s prominently displayed, easy to find and simple to understand and execute.

Have a Fast-loading Website

If your website is slow to load, shoppers may lose patience or lose trust that it’s stable and reliable. Either reaction could cost you the sale and see your shopper abandon their cart. Statista found that 17% of shoppers who abandoned their carts were concerned about security. Secure pages such as checkout pages are usually not cacheable, so try to ensure yours load quickly. Avoid third-party scripts and ensure shipping methods and payment forms load quickly. Also, add trust logos of all of your payment options and have a valid SSL certificate to increase faith that your website—and their data—is secure.

Provide a Variety of Delivery and Payment Options

Online shoppers have come to expect a range of options when it comes to delivery and payment. For some shoppers, when it comes to delivery, speed is more important than price, so offer a range of options to meet their needs. Your web store should also provide the option for express checkout using PayPal, Google Pay, or Apple Pay (along with standard credit card providers). A number of studies have found that younger shoppers don’t use credit cards, instead preferring “buy now, pay later” services such as Afterpay and Klarna. Enabling these options on your web store will open you up to a bigger audience and help you prevent cart abandonment.

Recover Lost Customers Via Facebook Remarketing

You can’t completely stop customers from leaving your website without making a purchase, but you can create special ads that target them and help you win them back. Facebook remarketing adds a tracking pixel to your website that allows you to capture visitor behavior and attach a cookie to each visitor. This information can be used to create custom Facebook ads that target visitors who leave your site without making a purchase. Highlight products that the individual viewed but didn’t buy, and consider offering a special discount to entice them to come back to your site and purchase.

Win Over Wary Shoppers With Social Proof

One of the most effective ways you can win over unsure shoppers is to show them proof of your other happy customers. This can come in the form of product reviews, testimonials, and third-party applications like Fomo, which alert shoppers when other people make a purchase on your website. Install capabilities on either your product pages or a dedicated reviews or testimonials page of your website so that your customers can share their thoughts, and be sure to ask them for feedback via email and social media.

These are just some of the ways you can avoid cart abandonment on your fashion eCommerce website. Talk to a member of our team to put these and more strategies in place on your web store.

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What Apparel and Accessories Brands Must Know About Establishing A Loyalty Program

What Apparel and Accessories Brands Must Know About Establishing A Loyalty Program

If your apparel or accessories eCommerce website is missing a loyalty program, then you’re missing out. Loyalty programs provide a unique opportunity for eCommerce stores to form deeper, closer relationships with their customers by rewarding their regulars

Read on to learn all about loyalty programs, their best practices and more, so that your online store can start reaping the benefits today.

What is an eCommerce store loyalty program?

A loyalty program for an eCommerce store is a customer retention tool meant to keep customers engaged and loyal to your store. This leads to loyal customers shopping on your site more often and buying in higher quantities. 

Many loyalty programs offer points for every dollar spent. Once enough points are accumulated, customers can either use those points to save money on their next purchase or redeem the points for a reward. In physical stores, loyalty programs usually come via a card you scan during checkout. For eCommerce stores, however, the merchant typically asks customers to sign in, which then allows their loyalty information to populate and update based on any new purchases.

How popular are loyalty programs?

According to a poll by Synchrony Financial, 80% of American adults belong to a loyalty program, the most popular being grocery stores and drugstores. However, apparel and accessories brand loyalty is on the rise: 65% of shoppers surveyed in the above poll say they value apparel loyalty programs.

What are the best practices of a loyalty program?

As you build your pharma eCommerce store’s loyalty program, keep these five tips in mind:

Use personalization. Today’s customers don’t want generic content. They appreciate customization that makes them feel personally engaged with a brand. Developing a specific loyalty program that shows your customers the kind of apparel and accessories they like, and provides personalized, relevant advice and offers goes a long way. Madewell allows its Insider club members to track their purchases—and therefore their points—and offers them free personalization of their denim and leather products via stamping and embroidery.

Focus Your Loyalty Program on Your Existing Customers, Not on Recruiting New Customers. When it comes to loyalty programs, 80% of income comes from the top 20% of loyal customers. That’s why it’s important to keep your existing customers satisfied with your reward program. Look at your research and analytics to see what products and offers resonate with this audience, and then keep these rewards coming.

Introduce a Progressive Web App (PWA) Instead of a Plastic Loyalty Card. The days of plastic loyalty cards are gone, as people increasingly store information on their phones rather than in their wallets. As a result, it’s a good idea to have your eCommerce store’s loyalty program digitally accessible. That way, customers can see their notifications, rewards, and more all in a quick tap on their phone. For more information, check out our blog post about bypassing mobile limitations with PWAs

Provide Opportunities for Customers to Add More to Their Carts. A good loyalty program should incentivize its members to add more to their carts than they originally intended. To do this, offer “double-point campaigns” (such as: “Add this to your cart today and you’ll receive double the points on your entire purchase!”) and other targeted offers. Nordstrom’s loyalty program “The Nordy Club” offers a Personal Double Points Day for its shoppers who reach “Insider status.”

Host Social Media Contests. The most successful loyalty programs encourage their members to interact with their brand on social media. Give your members points if they link their Facebook, Instagram, and Twitter accounts. Then, offer rewards in the form of points and freebies for participating in social media contests.

What are the benefits of a loyalty program?

There are three main benefits of creating a loyalty program for your supplements eCommerce site:

Increased Brand Awareness. Loyalty programs are straightforward ways to increase shoppers’ awareness of your apparel or accessories brand and store. Naturally, this awareness leads to attachment and loyalty. This helps eCommerce stores maintain and build customer relationships for the long haul.

Tracked Buying Habits. With loyalty programs, it’s easy to keep track of what your customers buy. This helps you better manage inventory, offer relevant sales and specials and enhance your CRM database.

More Brand Advocates. As people come back to your store more often and engage more, they become brand advocates among their network of family and friends. This word-of-mouth marketing is invaluable—it is sometimes shown to be trusted even more than a doctor’s advice. But don’t forget: Once these brand advocates are vocal about their loyalty to your store, they must feel appreciated. You can do this by providing exclusive offers just for them—such as H&M’s Loyalty Program members-only “shop now, pay later” offer.

How has COVID-19 changed loyalty programs?

Even before the global pandemic, consumer shopping behavior was happening more and more online — but COVID-19 has only accelerated this change. People are beginning to engage differently. They want to feel connected to their favorite brands and they want value that they can’t find elsewhere. For many companies, the answer to this is a stand-out loyalty program. Giving customers access to personalized information, offers and rewards goes a long way.

Ready to start — or enhance — your online store’s loyalty program?

At InteractOne, this is one of our specialties. As a senior-level Magento partner, we know Magento loyalty functionality. Plus, we partner with leading eCommerce loyalty program companies, such as Nosto and Yotpo.

To see what we can do for your supplement or vitamin eCommerce store’s loyalty program, contact us today.

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Dropshipping Primer and How Shopify and BigCommerce Perform

Dropshipping Primer and How Shopify and BigCommerce Perform

What Is Dropshipping?

Dropshipping is a method of order fulfillment that uses a third-party supplier to ship goods sold by a retailer. This means the retailer doesn’t keep the products in stock but instead transfers orders and their shipment details to either the manufacturer, a wholesaler, another retailer, or a fulfillment center/warehouse, which then ships the goods to the customer. 

Dropshipping is a great complement to a traditional eCommerce business as it allows the retailer to avoid the cost and effort associated with maintaining a warehouse and a brick-and-mortar storefront. It frees them up to focus on marketing, advertising, and managing their online presence.

How Does It Work

Dropshipping can work in the form of product reselling, where a company finds products from a variety of sources and makes them available for online purchase all in one place, on their eCommerce store. Additionally, dropshipping can be used to create an online business extension, product creation, or print on demand.

If you’re considering starting a dropshipping business or adding a dropshipping component to your existing store, it’s crucial that you first find your niche, and price your products correctly. You also need to ensure you have the technology in place for getting correct shipping estimates since you will likely be shipping from multiple locations. ShipperHQ is a popular solution that’s available across all the major platforms, but not all shipping apps are as widely supported. 

 There are a number of eCommerce platforms that you can run a dropshipping business on. Shopify and BigCommerce are two of the biggest and most popular SaaS platforms, so we’re going to focus on how they handle dropshipping. Both offer a number of plans which offer various features and services, which  are charged at different rates accordingly. 

Benefits of Dropshipping: With more automation, shipping and packaging are handled by manufactuers. 

How Does Shopify Handle Dropshipping?

Shopify has a partnership with Oberlo, which will help you find products from suppliers all over the world and add them to your own online store. If you’re currently dropshipping with AliExpress, you can connect your existing products to your Oberlo account. 

Shopify has a number of other similar and highly rated apps on their marketplace to enable drop shipping for specific niches, marketplaces, and regions. This includes apps that automatically check and update your prices, including PriceMole and Prisync so that you stay competitive. In addition to ShipperHQ, Shopify’s apps for estimating shipping costs include Shipping Rates Calculator Plus and Estimated Shipping Cost

Shopify charges a transaction fee of 2%, 1%, or 0.5% for every purchase made on your store (depending on which plan you choose) unless you use Shopify Payments as your payment provider. This can add up quickly when you work with tight margins, as drop shippers often do.

Benefits of Dropshipping: Unlike traditional retailers, online dropshippers do not need to invest in an initial inventory stockpile. 

How Does BigCommerce Handle Dropshipping?

BigCommerce has an app marketplace, with a few great product-sourcing apps like Inventory Source, e-ProductPlug, and Modalyst, but none of them are as established and comprehensive as Oberlo.

Like Shopify, BigCommerce also has competitor price-monitoring and price-updating apps available, including Price2Spy and Repricer. As well as ShipperHQ, apps you can use with BigCommerce for estimating shipping include ShippingEasy and Advanced Shipping Manager.

BigCommerce doesn’t charge any transaction fees, no matter which of their “Essentials” plan you opt for. However, BigCommerce plans have sales caps of $50k, $150k, or $400k based on which plan you have. If you reach the sales cap on a lower plan, you’ll be automatically upgraded and billed for a higher plan from the following month, based on your sales growth. If you’re already on the top Essentials plan, you’ll be charged extra for each set amount you go over the limit, or asked to sign up for a custom solution for your needs.

Benefits of Dropshipping: Your financial risk is greatly reduced due to low initial investment and lack of excess inventory.

Conclusion

Which provider is the better option depends on your personal preferences and situation. While both platforms have apps that let you do everything from source products to set up shipping through your suppliers, many consider Shopify’s selection to have a consistently higher quality, and many prefer to use its partner Oberlo for dropshipping. 

Want to know more? For an in-depth and personalized approach to dropshipping solutions for your business, reach out to our team of experts. We’ll guide you through the best options based and provide a tailored solution for your business needs.

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Open Source eCommerce: Weighing the Pros & Cons

Open Source eCommerce: Weighing the Pros & Cons

When it comes to running an eCommerce business, there are two types of website software platforms you can choose to power your shop with: open source or software as a service (or SaaS). Their main differences have to do with capabilities and cost. Neither is objectively better; which platform works best for you will depend on your business needs and your budget. 

eCommerce retail sales topped 4.13 trillion USD in 2020, and they’re set to keep climbing, according to Statista. As online shopping continues to grow, more and more businesses are seeking information on these two platform types, specifically what benefits they each offer and what makes them different from one another. 

What Is Open Source?

Open source is a type of software platform that is powerful and deeply customizable because its source code can be overridden, or edited. You buy it (some instances are even free to use), install it, and host it on a server, either on the same premises as your business is located, or from a hosting company or leased in the cloud from a firm providing that service. Like anything, you get what you pay for: free versions are sometimes stripped down to the basics and don’t include all the features that you may need to run your business. 

The big differentiator with open source is that you manage everything yourself—or pay a third-party provider to. As they say, with great power comes great responsibility. So unless you have developers/programmers on staff, you’ll likely need support from a development agency with building and maintaining your open source eCommerce website.

What Open Source Platforms Are There?

Magento is one of the main open source platforms, and it’s available in three versions: Magento Open Source (formerly Magento Community Edition), which is free to download; Magento Commerce (formerly Magento Enterprise Edition), which requires you to pay licensing fees in exchange for advanced features and ticket-based support; and Magento Commerce Cloud, which is the paid version with cloud-hosting included in the license fee. Other open source platforms include WooCommerce, OpenCart, PrestaShop and Shopware.

The Pros of Open Source

Flexibility Through Complete Customization

Open source platforms are highly customizable, which means they offer a large degree of control regarding the shopping experience. This is because powerful features can be built by overriding source code, making them great for businesses with very specific, niche needs. For example, with many fashion eCommerce businesses wanting to provide advanced technologies like virtual fitting rooms, this makes open source platforms an enticing option. The only limit is your developers’ abilities, your imagination and, of course, your wallet.

Unlimited Selling Potential

There is virtually no limit to how much or what you can sell with an eCommerce site built on an open source platform. You can start at any size and keep growing. This is great for auto aftermarket websites in particular, as they tend to run their product numbers into the hundreds of thousands.

Community Support

Open source platforms are built and monitored collaboratively, by developer communities, with programmers sharing ideas freely online in blogs and forums. These supportive environments can be great for fostering creativity, solving problems and generally building amazing websites. However, the level of this collaborative access can be determined by whether or not you pay a licensing fee for your version of the platform.

The Cons of Open Source

Complexities Can Keep People Out

Generally, open source platforms are created for and by software developers and programmers, meaning that not only the initial setup and creation of the site, but also any ongoing maintenance and functional improvements requires a developer, in-house IT department, or outside agency. There is a lot of technical knowledge that’s required to begin with, and that must be kept up with, as platforms and best practices evolve. It can be difficult or at least time-consuming, and costly for a typical merchant to manage these capabilities by themselves

Higher Cost to Build and Maintain

The initial cost to build with open source also doesn’t include other software extensions and customizations you may need for the site to function exactly as you would like it to. The more overrides you make to the source code, the more complex and therefore often more expensive it can be to maintain. Plugins can often be incompatible with each other as they are built by different developers, and when they become outdated and unsupported they need to be replaced, which requires identifying, purchasing and installing new ones. This can mean you need to keep building new tools for promotions, merchandising and so on. Hosting provider fees can also fluctuate with usage and traffic spikes.

Security and Maintenance is in Your Hands

Open source platforms can be vulnerable to hackers. The software provider (ie. Magento) will probably provide patches. But the onus is on you the merchant (or any third party you hire) to install these patches, plus install any upgrades, fix bugs, and meet PCI Compliance (Payment Card Industry Data Security) standards, to be able to accept payments.

Interested in Learning More?

InteractOne has a team of highly skilled developers that are very experienced in building and maintaining open source platforms for a range of different types of online businesses. If you’re interested in learning more, reach out to us to discuss whether an open source platform could be right for your business.

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Connect with one of our experts today to discuss your eCommerce needs!

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SaaS eCommerce: Weighing the Pros & Cons

SaaS eCommerce: Weighing the Pros & Cons

When it comes to starting an eCommerce business, there are two types of platforms you can choose to power your shop with: software as a service (or SaaS) or open source. Their main differences have to do with ease of customization, capabilities and cost. Neither is objectively better; which platform works best for you will depend on your business needs and your budget. 

eCommerce retail sales topped 4.13 trillion USD in 2020, and they’re set to keep climbing, according to Statista. As online shopping continues to grow, more and more people are seeking information on these two platform types, specifically what benefits they offer and what makes them different from one another. 

To shed some light on this, we’ve put together two introductory guides to these different platform types. For information about open source, check out our guide to the pros and cons of open source. Now, onto the basics of SaaS.

What is SaaS?

Software as a service, or SaaS, is software that is licensed and delivered to you by a SaaS provider. This means that the provider takes care of all of the hosting, maintenance and security that you would otherwise have to manage yourself. 

You pay for the use of the software via a monthly fee, which generally includes much of what you need to run your online business, including the eCommerce platform software itself, plus hosting, software updates and security patches. This makes SaaS a great option for businesses of a variety of sizes who may have fewer resources, but it also means constraints customizing your site from the ground up.

What SaaS Platforms Are There?

There are numerous SaaS platforms available; one of the more well-known ones is BigCommerce, which offers a more flexible, customizable type of SaaS platform popular with mid-market and enterprise brands. There’s also Shopify and Shopify Plus, which has lots of themes to choose from but limits the number of products you can sell, which can be problematic for businesses with big catalogs. Other SaaS platforms include Salesforce Commerce Cloud, Volusion and Squarespace.

The Pros of SaaS

Quick to Set Up

You don’t have to download or install anything to start a website on a SaaS platform; simply create an account and start building your store using the provider’s interface. SaaS providers usually offer many pre-built themes with drag-and-drop page-building, so no coding is required. This makes it quick and easy—depending on which software you choose and the functionality it has built in. Of course, quick and easy is a relative term. Many merchants will engage with a development agency to build their SaaS site, to take advantage of their expertise and previous success with building and maintaining other stores. Generally, stores on SaaS platforms can launch quicker than those on open source platforms, even if you work with an agency, because they’re not being built from scratch and there is generally less need for customization.

Much of the Site Maintenance Is Done For You

Most of the technical details—software updates, hosting, site maintenance and security—are managed for you by the SaaS platform provider. This is good for businesses that don’t have a lot of technical knowledge nor the budget for extra professional help. It’s all managed through cloud-based delivery for a monthly fee. This makes it user-friendly and simple to maintain. It also means that the merchant can focus on running and growing the business, as opposed to focusing on the nuts and bolts of site maintenance.

More Stability and Reliability 

Open source platforms can have issues relating to extensions or plugins, as they are built by different developers and can be incompatible with each other. They also become outdated and unsupported and need to be replaced when new versions of the platform are released, which requires identifying and installing updated extensions. With SaaS platforms, there’s less risk of update-related breakages and security breaches. This provides merchants with peace of mind, as there’s less risk of lost revenue and reputation issues due to the site being down or security-related issues.

The Cons of SaaS

Lack of Customization

Without the ability to override source code, which you can do with open source platforms, there can be limitations to customizing a SaaS platform website. Platforms such as BigCommerce do provide some openness through APIs, though these customizations, like on open course sites, do require some programming investment. It’s likely that you will still require further apps and extensions not included in the software, to get the full functionality that you need and want. For example, BigCommerce partners with a number of providers for functionality such as payments, shipping, site search, etc. Shopify’s model provides these services themselves or via a proprietary software stack. If flexibility and providing an innovative customer experience is important to you, some SaaS platforms may not offer enough capabilities for your business or you may be forced into using a functionality provider not of your choosing.

Limited process and capacity

Some SaaS platforms have limited processing and SKU capacity. They can also decide what types of products a business will or will not sell using their platform, and they can change their minds whenever they like. This means that some stores start on a SaaS platform and then find they have to migrate to open source when they get too big, or when they want to sell something that’s not permitted by their SaaS platform. Some merchants have been given only a few weeks to move their sites to other platforms after their SaaS provider decides to no longer allow the sale of their type of product (for example firearms or cannabis products).

Less Choice of Features and Products

With many SaaS alternatives, you have to work within the confines of the platform. Some platforms don’t let you choose certain apps or features, meaning you’re locked into whatever they’ve selected. For example, Shopify has a proprietary payment provider. You can choose another payment provider but Shopify will charge a transaction fee of 2% of every sale that uses gateway. They also don’t allow access to certain features like multi-currency.

Extra Cost for More Functionality

As with most things in life, when it comes to eCommerce platforms, you get what you pay for. Some SaaS platforms bundle functionalities and services, making it easier to estimate costs and capabilities. However, often a SaaS platform will appear inexpensive, but that is because it provides very limited functionality (it’s how they afford to keep the price low). This means that you often end up having to pay for and install additional apps later on, to get the full functionality you require to run your store. The upside is you can start with a basic site and add functionality as you grow and based on need. The downside is that these costs can add up over time, sometimes unexpectedly.

Want to Find Out More

InteractOne has a team of highly skilled developers, site architects and solutions specialists who are very experienced in building and maintaining SaaS platform eCommerce sites for a range of different types of businesses. If you’re interested in learning more, reach out to us to discuss whether a SaaS platform could be right for your business.

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Comstar Video Case Study

Comstar Video Case Study

Comstar

Comstar is a manufacturer, developer and retailer of environmentally friendly, industrial strength chemical products for the trade professional. 

Comstar partnered with InteractOne to build a new Magento 2 website. This new website needed to have international reach, empower distributors and support B2B and B2C clients. 

In this Case Study video we’ll be taking a look how InteractOne created this new site as well as highlighting many of the back-end user-friendly functionalities that allow the Comstar team to manage and this high-end eCommerce site without the need of a developer. 

See the new Comstar’s website for yourself here.

Contact the certified Magento developers & their team at InteractOne here!

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Connect with one of our experts today to discuss your eCommerce needs!

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Marc Phillips Video Case Study

Marc Phillips Video Case Study

Marc Phillips

Marc Phillips is a leading innovator and manufacturer of decorative high-end rugs. They are headquartered in New York and Los Angeles. Marc Phillips’ rug collections are vastly-layered, yet highly-curated by their team of creatives, who breathe soul into the brand mixing laid-back livable with a sophisticated edge.

Marc Phillips partnered with InteractOne to build a new eCommerce website. One that better showcases their luxury brand and products, and provides all of its visitors with a sleek and modern user experience.

Marc Phillips new website needed to do more than showcase their products and their brand. This new website had to serve multiple masters, in that it needed to be functional and usable for their customers, distributors and partners worldwide.

In this Case Study video we’ll be taking a look how Interact One created this new site as well as highlighting many of the back-end user-friendly functionalities that allow the Marc Phillips team to manage and this high-end ecommerce site without the need of a developer.

Click here to see the new Marc Phillips website for yourself.

Click here to learn more about InteractOne and how we create amazing ecommerce experiences.

Since 1998, InteractOne has been helping our clients grow and compete online, always keeping in mind to do whats best for our clients. We build, maintain and market great eCommerce experiences.

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Connect with one of our experts today to discuss your eCommerce needs!

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UPDATED: Top 10 Magento Extensions for 2021

UPDATED: Top 10 Magento Extensions for 2021

With the new year fast approaching, it’s time to take stock of your business and identify any areas that could be improved upon. Of course, there are plenty of apps and extensions for that, but how do you know which ones are the best? 

We’ve identified our top 10 Magento third-party apps and extensions that will make your eCommerce website the strongest it can be. They’ll also make your life as a merchant that much easier. 

Read on for our list and let us know if there are any you’re missing on your website.

10. Urapidflow Product Import/Export

uRapidFlow is one of the most feature-rich and robust product and sales export and import extensions for Magento. It lives up to its name by providing lightning-speed importing and exporting of all of Magento’s product and sales data. With this extension you can import, export or update thousands of records in a matter of minutes. You can also set up multiple profiles and export or import product data and order data to and from different locations using FTP. This extension is the easiest to use when importing Magento product or order information. You can synchronize data between Magento installations and integrate with other applications using CSV, SOAP or XMLRPC interface.

uRapidFlow

9. Xtento

Xtento aims to make life easier for developers, store owners and merchants, and it achieves that as the most stable and powerful order export and shipment tracking import solution available for Magento. This extension allows merchants the flexibility to set up multiple profiles and export your orders to many different places using one extension. These exports can be done in any text-based format (Text/TXT, Tabbed, CSV/Excel, XML, JSON, SQL, ASCII/Fixed-Length Files) and can include any required field. Xtento can be used to connect your store to almost any CRM, ERP, warehouse, dropshipping or shipping system. Merchants are also empowered to set up an unlimited number of export profiles. All of this can be accomplished from within the admin interface of the extension. 

Xtento

8. Advanced Subscription Products

If you’re selling a product or service on subscription then this extension may be a great solution for you. Advanced Subscription Products for Magento 2 by Aheadworks allows you to create subscriptions with multiple products, create separate shopping carts for subscriptions and more. It helps merchants maximize profits and engage returning purchasers by giving them flexibility and control over subscriptions and the ability to update, renew or extend them with ease. It works with various payment methods including Adyen, Cash On Delivery, Authorize.net, Stripe and NMI. The extension can also handle multiple languages and stores, allowing you to localize recurring payments and subscriptions to all possible markets. This is a big win for B2B businesses. 

Advanced Subscription Products

7. SEO Suite Ultimate Extension

This all-in-one SEO extension by Mageworx is the most popular of its kind for a reason. It covers a full range of onpage SEO activities, from optimizing small page elements to building a well thought out site architecture. Its advanced templates allow you to mass-optimize any meta values, descriptions, URL keys, SEO names and so on for any of your products, categories, CMS and category filter pages. Improve your store click-through rates and boost its visibility with advanced rich snippets. The extension also comes complete with a full arsenal of SEO tools, allowing you to tackle such tasks as eliminating duplicate content, adding breadcrumbs and setting redirects. It also includes the Wave Crypto Payments extension, which enables merchants to collect crypto payments via their eCommerce store. 

SEO Suite Ultimate Extension

6. ShipStation

While we’re on the topic of shipping, ShipStation is another favorite of the InteractOne team. ShipStation is excellent for merchants who need a shipping label printing solution that can scale. Its built-in automation engine allows merchants to have a hands-off approach with a low overhead, all while providing branded and customized labels, packing slips and shipping confirmation emails. It provides a geo-tracking page featuring your brand, social media links and messaging, and a custom self-service portal for fast, hassle-free customer returns. ShipStation even tracks your inventory so you’ll never run out of stock, and provides detailed analytics. If you have multiple Magento stores, ShipStation also allows you to manage and organize them all from a single account. It also boasts integrations with ERP systems like Acumatica and Netsuite, and is fully integrated with more than 25 shipping carriers

ShipStation

5. ShipperHQ

This app is a must-have for most Magento merchants—we touched on this in our blog about Magento’s Top Shipping Rate Quote Solutions. ShipperHQ gives you control over the shipping rates and methods you show customers at checkout, while also providing you with a wealth of options such as multi-origin shipping, in-store pickup, live LTL rates and backup carriers. Set up shipping rules based on what you sell, where a customer is located and more, and automate how boxes are selected for each order for more accurate shipping rates with dimensional packing. ShipperHQ also allows for customization in their Magento extension, allowing you to make adjustments within the Magento checkout code and cover every feature you may require for powering shipping quotes.

4. Klaviyo

Klaviyo is a platform that provides complex customer insights in uncomplicated ways to help you build strong relationships and deliver highly effective marketing. Its power lies in its segmentation and targeting. Its web-tracking system is top notch as it uses specific browsing behavior to segment visitors so they receive specific ad campaigns and emails based on their on-site activity. Klaviyo will help you identify the visitors to your site, who looked but didn’t buy, who is a frequent visitor, who hasn’t visited recently, who left their cart full without purchasing, and so on. With these next-level insights and fine-tuned personalization, you can implement a campaign designed around your visitors’ site-specific actions, helping to dramatically increase your ROI.

3. TaxJar

It’s always tax season for businesses, and our number-one choice to help you with your eCommerce taxes is TaxJar. Currently being utilized by more than 20,000 businesses worldwide, TaxJar is a favorite of large and small businesses alike. The app features Magento’s SmartCalcs API, which determines if, when and how much sales tax needs to be applied and collected on any purchase, foreign or domestic. It allows users to program individual products for different tax rates for different states. But the automation doesn’t stop there. TaxJar utilizes AI-driven tax categorization, a flexible API, certified integrations, and automated filing. This means it accumulates your annual taxes over the course of the year and can file your taxes directly with your home state.

2. Yotpo

Social proof is increasingly important when it comes to increasing sales in eCommerce. Yotpo curates and places that social proof right on your product pages, meaning that visitors don’t have to leave your site to go looking for it. This extension offers the most advanced solutions for customer reviews, visual marketing, loyalty, referrals and SMS marketing. Yotpo integrates with Magento to collect high-quality content that shoppers crave—including photos, videos and reviews—and dynamically display it on your website using AI. It also helps you craft on-brand customer loyalty programs and leverage intelligent UX to gain low-cost acquisition via referral programs. With Yotpo you can create high-converting mobile experiences by targeting shoppers with personalized messages, and acquire high-intent traffic by displaying user-generated content in social, paid and organic search results.

1. Klevu

We sang Klevu’s praises in a previous blog and we’re going to do it again! This AI-powered  on-site smart search remains our favorite. It’s low-maintenance, easy to implement and will provide you with unique insights over time as its machine learning develops a greater understanding of the topics your visitors are engaging with on-site. We particularly like the Autocomplete feature, which will make suggestions to your site’s visitors while they are typing in their search. It also adds contextually relevant synonyms to your catalog in metadata format, and offers advanced merchandising and actionable search insights. It’s loved by over 3,000 retailers worldwide. Overall, Klevu is a great resource for merchants and adds to the overall shopping experience for your customers.

To learn more about any of these extensions  and how to make the absolute most of your eCommerce site in 2020, contact us today.